Front Desk Agent Swing Shift $16 an hour

Description

Department: Silver Mountain Lodge

Job Title: Lodge Front Desk Agent

Workdays/Hours: 2pm-10pm, and 4pm - midnight

Classification: Hourly, non-exempt

Job Description: Responsible for checking guests into their condo and other guest services

Essential Duties and Responsibilities:

• •Checking guests in
• •Answer internal/External calls from guests needing supplies or wanting to make a reservation.
• •Closing down hot tubs at night.
• •Restock supplies at the front desk, lobby and gift shop, notify manager of supplies needed.
• •Resolve problems arising from guest complaints, reservation and room assignment activities.
• •Provide feedback to the other shifts and supervisor/manager.
• •Such other appropriate duties as may be required.

Requirements

Pre-Employment Requirements: Reference check, criminal background check.

Education and/or Experience:

Technical Skills:

• •Knowledge of Word and Excel preferred.
• •Familiarity with multi-line phone system, copier, fax, and scanner.
• •Knowledge of Springer Miller software preferable, but not required.

Performance Skills:

• •People pleasing attitude.
• •Team player.
• •Good communication skills.
• •Ability to solve problems and handle guest complaints.
• •Ability to work independently and with little supervision.