Front Desk Coordinator - Dermatology

Description

• Department: Front Office / Patient Services
• Reports To: Provider

Employment Type: Full-Time

Position Summary

The Dermatology Front Desk Coordinator is responsible for creating a welcoming, professional patient experience while supporting the daily operations of the practice. This position serves as the first point of contact for patients and is responsible for appointment scheduling, patient check-in and check-out, phone management, insurance verification, payment collection, and administrative support.

The ideal candidate is organized, personable, detail-oriented, and able to multitask in a fast-paced medical environment while maintaining excellent customer service.

Hours

Monday-Thursday: 7am-5pm

Key Responsibilities

Patient Experience & Reception

• •Greet patients and visitors in a friendly and professional manner.
• •Manage patient check-in and check-out processes.
• •Verify patient demographics, insurance information, and required paperwork.
• •Answer incoming calls and respond to general patient inquiries.
• •Address patient concerns and direct questions to the appropriate team members.
• •Maintain a clean, organized, and professional reception area.

Scheduling & Appointment Coordination

• •Schedule new and established patient appointments.
• •Coordinate appointments for consultations, skin checks, follow-ups, and dermatology procedures.
• •Manage provider schedules, appointment confirmations, cancellations, and rescheduling.
• •Monitor appointment availability and assist with maintaining efficient patient flow.
• •Schedule follow-up appointments as recommended by providers.

Insurance & Administrative Duties

• •Verify insurance eligibility and benefits.
• •Obtain necessary referrals and authorizations.
• •Collect copayments, deductibles, and outstanding patient balances.
• •Maintain accurate patient records in the electronic medical record (EMR) system.
• •Process payments, scan documents, and assist with medical records requests.
• •Support daily administrative and financial reconciliation procedures.

Communication & Teamwork

• •Communicate effectively with providers, medical assistants, and management.
• •Relay patient messages and requests to appropriate team members.
• •Coordinate patient needs between the front office and clinical staff.
• •Assist with scheduling and operational challenges.
• •Support a collaborative, organized, and professional work environment.

Requirements

Qualifications

• •Previous medical front desk or customer service experience preferred.
• •Dermatology or specialty medical office experience is a plus.
• •Strong communication and interpersonal skills.
• •Excellent organization and attention to detail.
• •Ability to multitask in a fast-paced environment.
• •Basic computer skills and ability to learn EMR systems.
• •Familiarity with insurance verification, scheduling, and payment processing preferred.
• •Professional, dependable, and patient-focused demeanor.

Professional Expectations

• •Provide friendly, respectful, and professional patient service.
• •Maintain accuracy and efficiency in scheduling and administrative responsibilities.
• •Demonstrate reliability, punctuality, and accountability.
• •Maintain patient confidentiality and follow HIPAA requirements.
• •Communicate clearly and professionally with patients and coworkers.
• •Follow established office policies and procedures.
• •Demonstrate initiative and follow through on assigned responsibilities.

Key Performance Expectations

Success in this role includes:

• •Creating a positive patient experience.
• •Maintaining accurate scheduling and patient records.
• •Handling calls and patient inquiries in a timely manner.
• •Supporting efficient patient flow and minimizing delays.
• •Completing check-in, check-out, and payment processes accurately.
• •Working collaboratively with clinical and administrative staff.

Additional Information

This position requires the ability to sit and stand throughout the workday, operate standard office equipment, and work effectively in a busy medical environment.

This job description outlines the primary responsibilities of the position. Additional duties may be assigned based on the needs of the practice.

BENEFITS:

At Bareskin Dermatology, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:

• •Competitive salaries and benefits
• •Opportunities for growth and development
• •PTO accrual
• •Health, Vision, and Dental Available with HSA & FSA options
• •Employee appreciation and recognition
• •401K option
• •Branded clothing discounts
• •Company paid LTD & employee life insurance
• •Employee discounts on treatments, supplements and products