Ondemandrm

Front Desk, Intake Coordinator

NILES, Ohio

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hirly's read of this role

Seniority: Mid level
Country: US
Work mode: On-site / unstated
First seen by hirly: 2 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Company Overview:

New Day Recovery (NDR) is a premier detox and substance abuse residential facility located in Niles, Ohio. We're dedicated to transforming lives through comprehensive and compassionate addiction treatment services. Our mission is to provide personalized care that addresses the unique needs of each individual, empowering them to achieve long-term recovery and a brighter future.

Shift: Saturday & Sunday 10a-10p

Position Overview:

We are seeking a compassionate, professional, and organized
Front Desk, Intake Coordinator to join our growing behavioral health and substance use treatment team.

This position serves as the first point of contact for clients, families, referral sources, and community partners. The ideal candidate is welcoming, detail-oriented, able to multitask in a fast-paced environment, and passionate about helping individuals seeking recovery services.

Responsibilities:

Greet clients and visitors in a professional and welcoming manner

Answer and direct incoming calls while maintaining confidentiality

Support intake and admissions processes

Collect and enter demographic, insurance, and referral information into the EMR system

Explain intake paperwork and program expectations to clients and families

Maintain accurate intake logs, documentation, and front desk records

Coordinate communication between clinical, medical, and administrative teams

Provide compassionate support to individuals in emotionally sensitive situations

Maintain HIPAA and confidentiality standards

Qualifications:

Must be at least 18 years of age

High School diploma or GED

Successful completion of BCI/FBI background check

Successful completion of pre-employment drug screen

Skills and Abilities:

Previous healthcare, behavioral health, medical office, or customer service experience preferred

Experience with EMR/EHR systems preferred

Strong communication, organizational, and multitasking skills

Ability to remain calm and professional in fast-paced or emotionally sensitive situations

Proficiency with Microsoft Office and standard office technology

Benefits:

Medical, dental and vision benefit programs

100% company paid life insurance plan

Paid Time Off (PTO) begins accruing immediately upon first day of work

EEO/DRWP

Original posting on Ondemandrm's site ↗

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