Front Desk Receptionist

Position Summary

The Front Desk Receptionist is responsible for upholding a professional demeanor in all aspects of the front desk operations at the Boys & Girls Clubs of the Colorado River, Bullhead City Unit. The overall goal of this position is to help provide an Optimal Club Environment—a safe, positive, and fun environment—for youth ages 5 to 16. This role serves as the first point of contact for members, parents, and visitors, and plays a key part in creating a welcoming and well-organized Club experience.

Primary Duties and Responsibilities

Greets all members, parents, and visitors in a professional and customer-service oriented manner

Answers incoming telephone calls, determines the purpose of calls, and takes messages and/or transfers calls to the appropriate personnel; may assist the community with questions related to the Club and/or thrift store

Accurately clocks members in and out as they arrive and leave for the day

Receives payments and accurately issues receipts for payments

Cultivates a positive working relationship with staff, members, and parents/guardians

Ensures that the front desk area is clean, well-maintained, and attractive

Organizes and enters data into the membership database

Performs other clerical duties as needed, such as filing, photocopying, and collating

Performs other responsibilities as determined by the Unit Director or Executive Staff

Skills and Knowledge Required

High school graduate or G.E.D. equivalent, plus meaningful work experience closely related to the tasks of the job

Ability to plan and coordinate multiple and varied tasks

Knowledge of the Club’s mission, programs, and resources

Excellent verbal and written communication skills

Strong customer service attitude

Successful completion of a background check and drug test screening is required

Personal Characteristics

The Front Desk Receptionist is expected to be:

Dependable – more reliable than spontaneous

People-Oriented – enjoys positively interacting with people, both staff and Club members

Adaptable/Flexible – enjoys work that requires frequent shifts in direction

Passionate – cares about working with youth

Self-Motivated – able to achieve goals independently

Energetic – enjoys a fast-paced work environment

Compensation

This is an hourly, non-exempt position with a starting pay rate of $15.15 per hour.

Boys & Girls Clubs of the Colorado River is an equal opportunity employer.