Front Desk Receptionist

Customer Experience Specialist

About the Job

• Role: Front Desk Receptionist
• Location: On-site (Costa Mesa, CA)
• Employment Type: Full-Time
• Compensation: $17 - $23/ hour

About Ever

Ever is building the future of auto retail. As the first AI-native auto retail platform, we are building the next $100B+ automotive business, starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business, serving EV buyers and sellers across the nation, both online and offline.

Based out of San Francisco and expanding nationwide, we are backed by leading investors and led by former tech & automotive professionals from Uber, Tesla, Rivian, Lithia, Penske, Carvana, Lyft, Meta, J.P. Morgan, BCG, and more. After our recently completed Series A financing, we have raised $100M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent to join our mission of building the next-generation auto retail platform.

What You’ll Do

Greet and check in scheduled guests upon arrival for their appointment slots

Coordinate with assigned EV Consultants for seamless handoff for sales consultations and delivery pickups

Ensure every guest receives a welcoming, professional, and efficient first impression

Manage and maintain the daily schedule for test drives and vehicle deliveries

Monitor showroom traffic and proactively communicate with the sales team to minimize wait times

Confirm appointments and communicate any delays or changes in real time

Facilitate final vehicle key hand-offs during delivery appointments

Collect guest feedback on their delivery experience

Educate customers on post-sale support via [email protected] , including 90-day warranty processes

Set clear expectations for follow-up communications and review requests

Proactively follow up with recent buyers to encourage positive reviews on Google, Yelp, and other platforms

Maintain a clean, organized, and professional front desk and lobby environment

Ensure the “Coffee Zone” is stocked, clean, and welcoming for guests

Answer and route incoming calls, emails, and inquiries

Accurately track customer visits, appointments, and handoffs in internal systems

Support sales and operations teams with administrative tasks (data entry, paperwork, filing)

Qualifications & Fit

2+ years of experience in a front desk, receptionist, retail, or customer-facing role

Strong communication and interpersonal skills with a customer-first mindset

Highly organized with the ability to multitask in a fast-paced environment

Reliable, detail-oriented, and punctual

Ability to operate with ownership and minimal supervision

Technical Skills

Familiarity with Google Workspace (Docs, Sheets, Calendar)

Experience using CRM or scheduling tools is a plus

Comfortable using Slack or similar communication tools

Preferred Qualifications

Experience in automotive, dealership, retail, or hospitality environments

Bilingual (English + Spanish or other languages) is a plus

Benefits

Competitive hourly pay

Health, dental, and vision insurance

Flexible / Unlimited PTO

401(k) plan

Why Ever and This Role?

Be the face of the customer experience at a fast-growing EV retail company

Play a critical role in customer satisfaction and delivery experience

Work at the intersection of operations, hospitality, and EV retail

Join a high-growth, high-ownership team building the future of automotive retail