Front Desk Representative

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):

Shift 1 (United States of America)

Job Description:

Salary : $18.37 to 19.88

Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location.

Vitalant is seeking a Front Desk/Donor Relations Specialist dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together.

Your impact as a Front Desk/Donor Relations Specialist is vital. You will support Vitalant's life-saving mission by greeting donors at local donations centers, providing education on various blood and blood product donation procedures. You will assist with ensuring donor comfort, addressing pre-donation questions, and scheduling their next blood donations.

What to Expect

Schedule

• Sunday: 6:30 am to 4:00pm
• Monday: 11:30am to 7:30pm
• Tuesday: 11:30am to 7:30pm
• Wednesday: OFF
• Thursday: OFF
• Friday: 6:30am to 2:00pm
• Saturday: 6:30am to 2:00pm

Our comprehensive total rewards support you, your family, and your future with

• •Medical, dental, and vision insurance
• •401K + 5% company match
• •Tuition assistance up to $5k per year
• •Free basic life and AD&D insurance
• •Free short-and-long-term disability insurance
• •Paid time off
• •Employee Resource Groups
• •Recognition and perks

As a Front Desk/ Donor Relations Specialist, you'll get to

• •Assist donor services staff by addressing donor questions and monitoring donor wait times.
• •Retain current donors by scheduling their next donation appointment.
• •Educate donors on additional collection techniques to optimize donation opportunities.
• •Administer customer service and marketing survey to donors.
• •Review and enhance frequent donor programs and collection technologies, such as automated, to optimize the donation opportunities.

Requirements:

• •High School Diploma or GED required
• •One year of customer service experience required

Location:

1757 W Fullerton Avenue
Chicago, IL 60614


Job Category:

Sales / Community Outreach

Contact Information: careers@vitalant.org

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.