Front Desk Representative

Description

Are you a compassionate and detail-oriented person who thrives in a collaborative, patient-centered environment? Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work closely with physicians and clinical staff in a specialty setting that blends advanced medicine with heartfelt care.

The Front Desk Representative role provides patients with a warm and professional first impression while ensuring smooth day-to-day operations of the clinic front office. As a key member of our team, you will:

• •Greet and check in patients while providing a welcoming, supportive environment
• •Verify patient demographics, insurance information, and required documentation
• •Answer incoming calls and respond to patient inquiries in a professional and compassionate manner
• •Collect payments and assist with basic administrative and billing support
• •Triage patients to financial counselors when needed
• •Support physicians, clinic and administrative staff with front office coordination and workflow
• •Ensure patient confidentiality and compliance with HIPAA and clinic policies at all times

Why join us?

Consistent Monday - Friday, 7am - 4pm schedule

Specialized training applicable to fertility care setting

The opportunity to make a lasting impact in patients' lives during a meaningful journey

Competitive pay, with medical, dental and vision insurance, paid time off, and paid holidays

Requirements

• •High school diploma or equivalent
• •Minimum 1 year of experience in medical front office, reception, or patient services
• •Strong interpersonal and customer service skills
• •A passion for women’s health, fertility is a plus
• •Detail-oriented with strong organizational skills