Front Desk Staff 

Front Desk Staff

Boys & Girls Clubs of Weld County

PRIMARY FUNCTION

The Front Desk Staff member serves as the first point of contact for members, families, and visitors at the Boys & Girls Clubs of Weld County. This position is responsible for maintaining a welcoming, professional, and safe front entry environment while supporting daily club operations. The Front Desk Staff ensures accurate member check-in/out, provides information to families, assists with administrative tasks, and supports overall club safety and organization.

Front Desk Staff may work in a Club serving up to 100 youth (ages 6–18) daily.

Must be 21 years or older.

Job Status: Part-Time

• School Year: Monday–Friday, 2:00 pm–7:00 pm (some flexibility), 20-25 hours a week.
• Summer: Monday–Friday, 8-hour shift

• Pay Range:
• Starting at $18.00 per hour , depending on experience

KEY ROLES (Essential Job Responsibilities)

Create a welcoming and friendly environment for youth, families, and visitors

Build supportive and professional relationships with members and parents

Ensure all members are properly checked in and checked out

Maintain accurate records and updated member information

Communicate club expectations and provide helpful information

Uphold all safety and security procedures

Keep the front desk and entryway clean, organized, and professional

Help run programs and activities as needed

Monitor bathroom passes

Additional Responsibilities

Membership & Front Desk Operations

Greet and assist members, parents, and visitors

Monitor entry/exit to ensure only authorized individuals enter the Club

Answer phones, direct calls, and provide accurate program information

Update member information and attendance in the MTS system

Track daily membership numbers and communicate needs to staff

Assist with parent communication, schedules, and sign-out procedures

Administrative Support

Assist with filing, documentation, and basic clerical tasks

Help maintain office supplies and organization

Support staff and leadership with communication or operational needs

Safety & Behavior Support

Ensure members follow safety expectations when entering/exiting

Report concerns or incidents to Club leadership promptly

Support overall club safety by monitoring the lobby area

We Offer

An opportunity to positively impact local youth and families

A supportive team environment

Personal and professional development opportunities

A fun and engaging workplace

Flexible scheduling

Training in youth development and Club operations

SKILLS/KNOWLEDGE REQUIRED

High School diploma or GED

Experience working with children or in a customer service/administrative role

Strong communication and customer service skills

Ability to remain organized, calm, and professional

Basic computer skills; ability to learn MTS and internal systems

Ability to manage multiple tasks in a busy environment

Must pass a Criminal Background Check & Drug Test

Training Requirements

Boys & Girls Club Basics & Safety 101 completed within the first week of hire

30-Day: Complete Milestone 1 trainings

60-Day: Complete Milestone 2 trainings

Attend monthly trainings for positive youth development and Club operations