Front Desk Supervisor

Description

POSITION SUMMARY

• •Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• •Set up accurate accounts for each guest according to their requirements.
• •Enter Marriott Rewards information. Ensure rates match market codes, document exceptions.
• •Secure payment prior to issuing room key, verify/adjust billing.
• •Compile and review daily reports/logs/contingency lists.
• •Complete cashier and closing reports.
• •Supply guests with directions and property information.
• •Accommodate guest requests, contacting appropriate staff if necessary.
• •Follow up to ensure requests have been met.
• •Process all payment types, vouchers, paid-outs, and charges.
• •Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures.
• •Notify Loss Prevention/Security of any guest reports of theft.
• •Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• •Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• •Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• •Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• •Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• •Ensure adherence to quality standards.
• •Enter and locate information using computers/POS systems.
• •Stand, sit, or walk for an extended period of time.
• •Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• •Perform other reasonable job duties as requested by Supervisors.

Requirements

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: TIPS Certification

Experience with FOSSE Property Management System is preferred