Front End/Customer Service

Description

JOB SUMMARY:

• •To check out customer purchases and otherwise assist customers, to meet objectives for accuracy and provide prompt, friendly, courteous customer service.
• •Reports to: Front End Managers / Managers on Duty

RESPONSIBILITIES:

CASHIERING

• •Greet customers, smiling and making eye contact.
• •Check out customer purchases quickly and accurately, using correct prices and departments.
• •Call for back-up as needed so that customers wait as little as possible to be checked out.
• •Bag customer purchases as needed and ask customers if they need assistance. For those needing assistance, carry out groceries or call for staff help if available.
• •Log in and out of registers following established procedures.
• •Put flyers in bags, inform customers of specials and upcoming store events.
• •Maintain register area in clean, orderly condition.

CUSTOMER SERVICE

• •Become familiar with store policies and take initiative to help customers with product questions. Refer unresolved questions or problems to Manager on Duty or other appropriate staff.
• •Provide assistance with special orders.
• •Provide prompt, friendly and courteous customer service while waiting on customers and responding to phone calls.
• •Report customer suggestions, comments and complaints to appropriate management.
• •When processing deliveries, set aside special orders, match products with special order forms and notify customers.
• •Offer suggestions for purchases and ways to prepare products in a friendly, courteous manner.

STOCKING

• •Stock displays fully without overcrowding; face items on shelves.
• •Rotate older stock to front, making space for new stock.
• •Pull short-date or low-quality items and follow established procedures for recording and disposing of them.
• •Label items accurately with price tags or signs. Report price discrepancies to POS staff/department buyers.
• •Take inventories of department stock for buyers as requested. Notify buyers/POS staff of out-of-stocks.
• •Maintain stocking lists for later shifts.
• •Check for backstock when stocking.

DEPARTMENT MAINTENANCE

• •Keep shelves, coolers, bins and backstock in clean, orderly condition.
• •Dust and clean shelves and product when stocking.
• •Remove trash promptly, sweep and mop floor.
• •Keep department equipment in assigned area and in working order.
• •Use equipment safely. Advise MOD of equipment problems.
• •Record department shrink promptly and accurately.
• •Participate in periodic inventory counts

OTHER RESPONSIBILITIES

• •Attend general staff meetings and storewide meetings.
• •Perform other tasks assigned by Front-end and Assistant Front-end Manager.
• •Answer and route phone calls, take and route messages as needed.
• •Alert Manager on Duty to potential shoplifters, disorderly customers or other emergencies.

Requirements

QUALIFICATIONS:

• •Experience serving the public.
• •Familiarity with natural foods.
• •Accuracy, attention to detail.
• •Ability to handle multiple demands.
• •Ability to stay calm under pressure.
• •Ability to project an outgoing, friendly personality.
• •Ability to stand for long periods.
• •Regular, predictable attendance.
• •Willingness and ability to learn and grow to meet the changing requirements of the job.
• •Ability to lift 50 lbs. continuously.