Motel One Germany BetriebsGmbH
Front Office Agent - Full Time
Rotterdam, Netherlands
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hirly's read of this role
- Role family
- Operations
- Seniority
- Mid level
- Country
- NL
- Work mode
- On-site / unstated
- First seen by hirly
- 23 Oct 2026
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the posting
# Front Office Agent - Full Time
## Job Description
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails) and supporting our F&B Team in peak hours.
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
## Benefits:
- Bonus program: The better the guests rate their stay, the higher the bonus!
- Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
- Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
- Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
- Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.
## Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English. Dutch would be a plus, but not a must.
- Be a team player and willing to provide assistance across departments – we achieve our results together
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