Front Office Assistant

Description

United Physical Therapy is seeking an energetic and well-organized individual. You must have excellent customer service skills and be proficient at multitasking.

Responsibilities include, but are not limited to:

• •Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, co-workers, and supervisors.
• •Schedules patients for services(s) within established guidelines.
• •Greets and register patients in a timely, professional and customer-focused manner.
• •Explains the policies and procedures and billing processes to patient. Direct patient appropriately as needed.
• •Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.
• •Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.
• •Generates and maintains medical records.
• •Responds to all requests for information according to established procedures.
• •Discharges patients from the system.
• •Assumes responsibility for and maintains the cash drawer system according to procedure.
• •Maintains office and facility inventory and orders supplies as needed, following established procedures.
• •As appropriate, attends and participates in clinic/management meetings and in-service education programs.
• •Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation.
• •Participates in performance improvement activities. Adheres to policies regarding infection control, risk management, HIPAA and corporate compliance.
• •Performs other duties as requested.

Requirements

QUALIFICATIONS: Requires a high school diploma, or GED. One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred. Strong attention to detail and accuracy a must. Strong interpersonal skills with a focus on exceptional customer service required. Computer experience in windows, spreadsheets, and word processing preferred.