Front Office Attendant

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Job Description

We are looking for experienced Front Office Attendants to join the team on a full‑time basis. Working in a fast‑paced and highly interactive environment, our guest satisfaction and luxury guest experiences are at the heart of everything we do. As a Front Office Attendant, you’ll play a key role in ensuring that all guests, visitors and VIPs receive the highest levels of service during their stay.

You’ll work collaboratively with various departments including Gaming, F&B, Bell Services, Housekeeping and Concierge to deliver unforgettable stays, while gaining professional development and training in an iconic, integrated resort.

Key Responsibilities

• •Checking in and checking out guests, ensuring smooth front‑desk operations
• •Allocating rooms and escorting guests to their destination as required
• •Confirming and processing accurate payments
• •Using the Opera PMS system to accurately enter guest information and maintain up‑to‑date visit history
• •Providing tailored and elevated guest experiences, including organising taxi/limousine services
• •Building quick and genuine rapport with guests and visitors

You’ll Bring

• •Demonstrated experience in a front office, reception, or guest relations role
• •Unrestricted Australian working rights or a valid visa allowing full‑time employment
• •Availability to work across a 24/7 rotating roster (weekdays, weekends, evenings, overnights and public holidays)
• •Knowledge of Opera Property Manager System (highly regarded)
• •Experience in a fast‑paced, premium and customer‑first environment
• •A guest‑focused mindset with a commitment to going above and beyond
• •Strong communication skills and the ability to manage multiple tasks in a busy environment
• •Immaculate presentation and grooming standards

What We Offer

• •Full‑time, permanent opportunity at Sydney’s most luxurious property
• •Tailored uniform, laundered each shift
• •Complimentary meals at our on‑site staff restaurant (hot options, salad and sandwich bar, fruit and pastries)
• •Generous discounts across all Crown hotels and restaurants Australia‑wide
• •Ongoing coaching, training and professional development
• •Opportunities to take part in Crown’s group‑wide recognition and awards program

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.