Front Office Patient Services Representative (PSR)

Description

Job Type: Full-time , 40 hours per week

Schedule: Monday – Friday, 8 - 5 p.m.

Location: Flagstaff

Pay range: $18.75 - $21/hr plus PTO and Benefits

Responsibilities include:

Welcome and greet patients with excellent customer service.

Check patients in and out of their appointments.

Register patients into the computer EMR system.

Collect co-pays and other payments.

Verify insurance, demographic, and referral information.

Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly, and appointments are confirmed.

Review and monitor clinic/provider schedules often to verify accuracy.

Schedule patient appointments for a very busy 20-provider practice.

Assist with and/or relay patient requests/questions to MA or other clinical staff.

Perform various admin duties such as processing medical records, sorting faxes, referrals, scheduling depositions, and managing messages from patients.

Other projects/duties as directed

Serve as an advocate for FBJ's service promise to provide an exceptional patient experience.

Requirements

Must work on-site 40 hrs per week

Exceptional customer service skills

Medical office and billing/insurance verification experience preferable

Must believe in a patient-centered approach

Outstanding teamwork attitude

Excellent interpersonal and communication skills

Work at an efficient and fast pace

Must be self-motivated

About us

Since 1978, Flagstaff Bone and Joint has helped people across Northern Arizona move better, feel better, and return to the lives they love. As a successful, physician-owned orthopedic and spine practice, we combine high-quality musculoskeletal care with a workplace where employees are valued, supported, and encouraged to grow. Our collaborative, fast-paced teams share a commitment to respecting patients’ time and money while fostering a culture of excellence. If you are looking for meaningful work, opportunities to build your healthcare career, and a fun, dedicated team, we invite you to grow with FBJ.

Why you’ll enjoy working at FBJ:

Supportive, ambitious teams that work hard, collaborate, and celebrate success together

Modern and beautiful office setting

Growth and professional development opportunities

Regular social events

On-the-job training

A positive employee culture built on teamwork, recognition, and opportunities to grow

Caring, compassionate leadership that values clear and transparent communication

Join a team of 115 employees serving communities across Northern Arizona

Benefits that support you—at work and beyond:

Medical Insurance – Cigna Healthcare (must work 30 hrs / week or more)

Medical benefits begin the first of the month following 60 days

Health Savings Account (H.S.A.)

Voluntary Dental Insurance

Voluntary Vision Insurance

Telehealth medical care

Voluntary Life Insurance

$50,000 in employer-paid group life insurance at no cost to employees

Voluntary Short-Term Disability

401(k) and Roth 401(k) retirement plans, after one year of employment

Eight paid days off for holidays

Paid time off begins immediately

80 hours of PTO in your first year, with 120 hours provided to you on your anniversary date

$500 credit to be used at FBJ, if you or your family needs care with us

Finalization of hiring is contingent on a clear background check

Who we are:

We are a well-established, private practice providing quality musculoskeletal care to Northern Arizona since 1978.

Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service.

Our main location is in Flagstaff, and our secondary location is in Kingman, Arizona. We have 2 other Arizona clinic locations: Cottonwood and Show Low.

Flagstaff Bone and Joint has 20 medical providers with 8 physicians who are all Board Certified and Fellowship trained.

Our center provides integrated ancillary services for patient convenience including digital x-ray, ultrasound, custom bracing, durable medical equipment, EMG/nerve conduction studies, and occupational and physical therapy.

A talented team of 115 employees committed to exceptional patient care

Our purpose: Always respect patients’ time and money while fostering a culture of excellence.