Front Office Receptionist

About the Role

We are seeking an experienced Front Office Receptionist to join a busy, patient-centered medical practice in Shrewsbury, NJ. This role is ideal for a highly organized, tech-savvy professional who thrives in a fast-paced medical environment and takes pride in delivering an exceptional patient experience.

In this role, you will serve as a key point of contact for patients and work closely with the provider and broader team to support daily front office operations. You will help ensure a seamless, professional patient experience from initial scheduling and check-in through check-out and follow-up.

This is a hands-on, onsite role that requires strong communication skills, attention to detail, and emotional intelligence. The ideal candidate is a quick learner, team-oriented, comfortable with technology, and confident balancing multiple responsibilities in a busy practice.

This is not an entry-level role and is hiring ASAP.

What You’ll Do

Greet and check in patients, creating a welcoming and professional first impression

Manage patient scheduling, appointment confirmations, cancellations, and rescheduling

Answer and manage incoming phone calls while providing timely, professional assistance to patients

Verify insurance information and patient demographics

Collect copays and patient payments and assist with basic billing coordination

Maintain accurate patient records and ensure proper documentation in the electronic health record

Coordinate patient check-out, follow-up appointments, referrals, and other next steps

Use EHR and practice management systems efficiently and adapt quickly to new workflows, tools, and technology

Communicate clearly and professionally with patients, providers, clinical staff, and outside offices

Help maintain an organized and efficient front office workflow throughout the day

Anticipate practice and provider needs and proactively address administrative tasks

Handle sensitive patient information with professionalism and confidentiality

Demonstrate a strong team-oriented mindset, stepping in where needed to support patients and colleagues

Contribute positively to a collaborative, respectful, and patient-focused practice culture

What We’re Looking For

Previous front office or medical receptionist experience required — this is not an entry-level role

Experience working in a medical practice, healthcare office, or similar patient-facing environment

Strong understanding of patient scheduling, insurance verification, copays, and front office workflows

Excellent organizational skills and strong attention to detail

High level of emotional intelligence, professionalism, and intellectual curiosity

Excellent communication and customer service skills with patients, providers, and staff

Comfortable with technology and eager to learn new systems quickly

Ability to manage multiple priorities and interruptions in a fast-paced environment

Reliable, proactive, and able to work both independently and collaboratively

Ability to maintain empathy, professionalism, and accuracy even during busy or challenging situations

Why Join

Immediate start in a well-established, busy medical practice

Opportunity to play an important role in creating an exceptional patient experience

Work closely with providers and a collaborative healthcare team

Supportive, team-oriented environment that values intelligence, empathy, and initiative