Front Office & Sales Support Administrator

Job Description

The Front Office & Sales Support Administrator serves as the first point of contact for visitors, customers and incoming enquiries. The role combines front office administration, customer service and sales support activities, ensuring a professional customer experience whilst supporting the smooth operation of administrative and commercial processes.

What we offer

Beyond a competitive package, joining Alberta Group means joining a team where your work shapes how the company grows. We offer:

Growth & Impact

Genuine room to grow into a broader people role as you build trust and deliver results.

A high level of autonomy – you will own your work and have real influence over how recruitment and development are run.

Direct exposure to senior stakeholders and decision-makers across the Group from day one.

A supportive, collaborative HR team that values openness, initiative, and continuous learning.

Health & Well-Being

Private medical insurance cover, which can be extended to dependents against a nominal administrative fee per person.

Enrolment in our Employee Well-Being Scheme, promoting both mental and physical well-being.

Practical Benefits

Company phone and mobile line.

Annual work-attire allowance for office-based team members.

Eligibility for the Alberta Team Member Discount, offered from numerou s service providers and retailers across Malta.

Key Responsibilities

Front Office & General Administration:

Greet and welcome visitors, directing them to the appropriate person or office.

Handle incoming and outgoing calls, relay messages, and provide accurate information to callers.

Manage front desk and carry out daily administrative activities. Provide timely responses to inquiries and requests.

Maintain organised office documents and files

Maintain a professional and tidy work environment throughout the office.

Communicate important customer feedback and maintain a positive customer experience.

Additionally, assist with any other administrative tasks as directed by the line manager or designated person.

Customer Service & Sales Support

Act as the first point of contact for walk-in customers, visitors and incoming enquiries.

Provide information regarding Alberta Group's products offerings and direct enquiries to the appropriate department.

Process orders, manage stock levels, and support sales activities by upselling and cross-selling products.

Support the administration of customer quotations, orders and sales-related documentation.

Liaise with customers and internal departments to support a positive customer experience.

Maintain accurate records relating to customer interactions, enquiries and commercial activities.

Team Collaboration & Professional Development:

Collaborate with colleagues to identify and implement efficient administrative practices.

Participate in training sessions and professional development programs as directed by the company.

Required Qualifications & Experience

Competent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.

At least one year of experience in an administrative role.

Basic knowledge of Maltese and English languages.

Required Skills & Attributes

Communication

Ability to communicate effectively with a diverse range of stakeholders and build positive relationships.

Customer Service Orientation

Ability to build positive relationships with customers and provide a professional first point of contact for Alberta Group.

Attention to Detail

Meticulous in maintaining accurate documents and records.

Organisational Planning & Time Management

Capable of prioritising workloads and managing time efficiently.

Professionalism

Demonstrates a presentable and professional demeanour in all interactions, with strong ethics and integrity.

Company Culture Fit

Embrace and uphold the company's values, mission, policies and procedures.

Demonstrate a proactive and solution-oriented approach to challenges.

Strive for continuous improvement and innovation in practice.