Front Office Specialist - Gastroenterology, Vinings Health Park

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

• Overview
• The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

• Responsibilities
• Core Responsibilities and Essential Functions
• __Customer Service:__
• * a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• * b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• * c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• * d. Working with both clinical staff and providers in a team approach.
• * e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long

• Qualifications
• Required Minimum Education
• High school diploma or equivalent. Required

• Required Minimum Experience
• 2 years administrative front office experience in a physician practice or health care setting Preferred

Previous customer service experience Required

• Required Minimum Skills
• Computer skills essential.

• •Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
• •Knowledge of insurance filing and requirements.
• •Strong verbal and written communication skills.
• •Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.