Front Office Supervisor & Receptionist-FT-Family Medicine/Urgent Care-Lehi Willowcreek

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.

Position Summary: The Front Office Supervisor is responsible for leading and overseeing the daily operations of the medical office front desk to ensure exceptional patient service, efficient workflow, and compliance with organizational policies and healthcare regulations. This position provides direct supervision, training, and support to front office staff while fostering a patient-centered environment that promotes professionalism, compassion, and operational excellence.

Essential Job Functions: Lead, supervise, and support front office staff to ensure exceptional patient experiences and efficient daily operations. Manage staffing schedules, work assignments, and front desk coverage to meet patient volume and operational needs. Train, coach, and develop team members on customer service standards, office procedures, electronic health records (EHR), and regulatory requirements. Monitor patient check-in and check-out processes to ensure accuracy, efficiency, and a positive patient experience. Oversee appointment scheduling, patient registration, and insurance verification. Ensure compliance with HIPAA, privacy regulations, and organizational policies related to patient information. Monitor key performance indicators such as patient wait times, scheduling accuracy, productivity, and patient satisfaction. Communicate operational updates to staff. Assist with implementing new policies, procedures, and initiatives. Maintain a professional, organized, and welcoming reception environment. Support the Clinic Manager in achieving departmental goals.

Qualifications: Previous supervisory or leadership experience in customer service, front office, reception, retail, healthcare, or a related environment. Strong leadership, communication, conflict-resolution, and team-building skills. Demonstrated ability to manage multiple priorities in a fast-paced setting. Experience with scheduling, staff development, and performance management. Proficiency with Microsoft Office and other relevant business systems.

Hours: This is a FT position. The clinic is open 7 days a week from 8am-8pm. Schedule will vary. Must have nights/weekends and holiday availability.