Fulfillment Associate

Job Accountabilities:

• •Respond to customer requests via email. Provide customers with appropriate product and service information
• •Follow up on customer inquiries not immediately resolved to ensure resolution
• •Recognize and alert supervisor to trends in operations.
• •Identify, research, and resolve customer issues using the appropriate system
• •Maintain security and privacy
• •Prepare reports or provide necessary data as needed in Operations
• •Perform data entry
• •Recommend process improvements
• •Assist in on-the-job training for new associates, as required
• •Attend virtual calls and meetings as required by management and operation

Job Qualifications:

• •Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
• •At least 45 WPM
• •Basic computer skills (MS Office)
• •Possess sense of urgency while being able to focus and pay attention to detail
• •Ability to prioritize and learn quickly in a production-based environment
• •Excellent communication skills
• •Ability to adapt to constant changing processes and tasks
• •Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• •Must have good interpersonal skills
• •Must have good analytical skills
• •Must be able to sit for long periods of time
• •Must have good English reading comprehension
• •Must be able to retain focus and perform repetitious tasks effectively
• •Must be in current role for 1 year
• •Must not have received any Disciplinary Action within the past 12 months
• •Must not have any Attendance and Punctuality issues in the past 12 months







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