Fulfilment Executive – Thailand

Fulfilment Executive – Thailand

About the Role

We are looking for a proactive, detail-oriented, and reliable Fulfilment Executive to join our Thailand office. You will own end-to-end fulfilment operations — collecting diamonds, gemstones and jewellery from suppliers, preparing and dispatching shipments, tracking carriers, and processing returns — ensuring items flow in and out of the office with minimal delays and to a high standard.

This is an on-site role based in our Thailand office, working closely with suppliers, carriers, and internal teams to keep the fulfilment process running smoothly, and requires the ability to thrive in a fast-evolving, high-growth startup environment.

About Us

Nivoda is an extremely fast-growing B2B marketplace revolutionising the way the global diamond and jewellery industry operates. Our DNA centres on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Amsterdam, and Mumbai. Nivoda is the go-to marketplace for the global diamond and jewellery industry.

What You'll Do

Manage day-to-day operations of the Thailand office, ensuring smooth and efficient fulfilment processes

Coordinate with suppliers and internal stakeholders on the collection of diamonds, jewellery, and gemstones

Collect diamonds, gemstones and jewellery from local suppliers and prepare items for shipment

Identify discrepancies between products received and purchase order specifications (stone quality, metal type, certificates, etc.)

Create inter hub & last mile shipments on the Nivoda platform

Receive consolidated shipments via Brinks, UPS, FedEx, etc., and mark orders as received in the Nivoda system

Liaise with suppliers on shipment queries and forward invoices to the finance team

Follow up with carriers (Brinks, FedEx, UPS, etc.) on shipment delays

Coordinate with brokers/customs regarding on-time shipment clearance

Process returned diamonds and jewellery from customers

Assist customer support teams with shipping queries, order updates, and urgent delivery requests

Handle general administrative tasks as needed

Contribute to the continuous improvement of local office processes and workflows

What You'll Need

Logistics experience or familiarity with Brinks, FedEx, UPS, and tracking systems

Experience managing stock or inventory of high-value products

Good written and spoken English & Thai communication

Strong attention to detail

High levels of honesty, professionalism, and integrity

Valid driving license

Good to Have

Diamond/Jewellery QC experience

What You'll Get

Opportunity to join a fast-growing global company

Exposure to international operations and best practices

Unlimited holiday

A dynamic, collaborative, and supportive work environment

Travel expense reimbursement