IVC
Fulfilment Manager
Keynsham, Bristol, England
Get past the screening software and onto a recruiter's desk
hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.
- Keywords matched to this posting
- Fit score before you apply
- Cover letter included
Apply from your AI assistant
Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.
Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.
hirly's read of this role
- Seniority
- Lead / management
- Country
- GB
- Work mode
- On-site / unstated
- First seen by hirly
- 8 Oct 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Fulfilment Manager
Full Time | Permanent
About us
Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.
About the role
Lead the operation that keeps our customers moving
We're looking for an experienced Fulfilment Manager to take ownership of our picking, packing and dispatch operation, ensuring orders are delivered safely, accurately and on time.
Reporting to the Head of Warehouse Operations, you'll lead a team of six Team Leaders and be responsible for translating demand into effective labour plans, balancing workflow across shifts, and driving operational excellence throughout the fulfilment function.
This is a hands-on leadership role for someone who thrives in a fast-paced warehouse environment and enjoys developing people, improving processes and delivering outstanding service performance.
What you'll be doing
* Leading the day-to-day fulfilment operation across picking, packing and dispatch.
* Creating labour and shift plans that align resources with customer demand.
* Monitoring performance throughout the shift and proactively managing operational challenges.
* Ensuring carrier cut-off times are achieved and customer orders are dispatched on time.
* Coaching, developing and holding six Team Leaders accountable for performance, safety and operational standards.
* Driving improvements in productivity, quality and workflow efficiency.
* Working closely with warehouse colleagues to ensure stock availability supports fulfilment requirements.
* Using operational data and KPIs to identify issues, improve performance and support decision-making.
* Maintaining high standards of health and safety, housekeeping and operational discipline.
What we're looking for
* Proven experience leading high-volume fulfilment, warehouse or distribution operations.
* Strong people management skills with experience leading supervisors, team leaders or shift managers.
* Excellent labour planning and operational control capabilities.
* Good understanding of picking, packing and dispatch processes.
* Experience using operational data and performance metrics to drive results.
* A pragmatic, hands-on leadership style with a passion for coaching and developing teams.
* Continuous improvement mindset and the ability to implement change effectively.
What success looks like
* Delivering excellent service performance and meeting dispatch commitments.
* Driving productivity and labour efficiency.
* Improving quality and reducing fulfilment errors.
* Maintaining safe and compliant working practices.
* Developing capable Team Leaders who lead effective, high-performing shifts.
* Ensuring smooth operational flow across the warehouse.
Why join us?
This is an exciting opportunity to play a key role in a growing operation where you'll have the autonomy to lead teams, optimise performance and make a real impact on the customer experience.
If you're an experienced warehouse or fulfilment leader who enjoys building high-performing teams and delivering operational excellence, we'd love to hear from you.
Apply today to be part of our next stage of growth.
Listed on hirly, a job board. hirly is not the employer: IVC is hiring for this role.
Similar jobs
Browse similar roles
Want this one?
Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.
Tailor my resume for this job