Full Time Assistant Housekeeping Manager - Marriott Colorado Springs

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs. Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!

What you will have an opportunity to do:

Assistant Housekeeping Manager | Marriott Colorado Springs

Great housekeeping departments do not run themselves. They run because someone with real leadership presence, sharp operational instincts, and a genuine commitment to standards is driving the team every single day. Someone who inspects with purpose, coaches with respect, communicates with clarity, and holds the department together when the Executive Housekeeper is away. Someone who takes personal ownership of the guest experience and understands that a clean, well-maintained hotel is not just a standard to meet but a promise to keep.

We are looking for an experienced, people-first Assistant Housekeeping Manager to join our team at the Marriott Colorado Springs. If you are a hospitality professional who is ready to step into a leadership role with real responsibility, lead a team you can be proud of, and grow within a world-class property and organization, we want to hear from you.

About the Role

As the Assistant Housekeeping Manager, you are the right hand of the Executive Housekeeper and one of the most important leaders in the housekeeping department. You will supervise and coordinate the daily activities of the housekeeping team, conduct room and property inspections, train and develop associates, manage scheduling and assignments, and step in as the acting department leader whenever the Executive Housekeeper is off property.

This role also carries Manager on Duty responsibilities, meaning there will be shifts where you are the senior leader on property for the entire hotel. That requires sound judgment, calm authority, clear communication, and the confidence to make decisions and handle situations independently when they arise.

You will be working closely with the Front Desk, Maintenance, and other departments throughout every shift to ensure room readiness, resolve guest concerns, and keep operations running smoothly. The housekeeping department touches every guest stay, and the Assistant Housekeeping Manager is at the center of making sure that touch reflects the quality this property is known for.

A flexible schedule is required for this role. Availability to work varying days and shifts is essential, and weekend availability is non-negotiable given the nature of hotel housekeeping operations.

What You’ll Be Doing

• •Directly supervising and coordinating the daily activities of the housekeeping department in the absence of the Executive Housekeeper, including room attendants, laundry attendants, housemen, and public area associates
• •Inspecting guest rooms, public spaces, back-of-house areas, and all housekeeping zones daily to ensure cleanliness and sanitation standards are consistently met, completing inspection sheets accurately and thoroughly
• •Reporting deficiencies in guest room physical condition to the General Manager, Executive Housekeeper, or Maintenance Supervisor as appropriate and following up to ensure resolution and room readiness
• •Assisting the Executive Housekeeper in completing the weekly housekeeping schedule to meet the needs of the hotel and its guests while managing labor in line with financial objectives
• •Assisting with daily room assignments and special project assignments for all housekeeping staff
• •Communicating room status changes clearly and in a timely manner throughout the shift to Front Desk and relevant departments
• •Interviewing applicants, orienting new hires, and conducting ongoing training for all housekeeping associates to increase job knowledge, skill level, and performance standards
• •Coaching and counseling associates to encourage positive behaviors, correct performance deficiencies, and support continued growth and development
• •Promoting teamwork and positive associate morale in all situations and interactions throughout the department
• •Assisting in cleaning guest rooms as needed based on business volume and timing demands
• •Assisting housekeepers and housemen in maintaining clean, orderly storerooms and properly stocked housekeeping carts
• •Ensuring laundry room procedures and sanitation standards are being carried out consistently; performing laundry duties as required based on business volume
• •Inspecting the grooming and attire of all housekeeping staff and addressing any deficiencies professionally and promptly
• •Interpreting and enforcing company policies and procedures, ensuring all associates comply with safety programs, the Associate Handbook, and local house policies
• •Participating in monthly department meetings to review new procedures, share updates, and solicit input from the team
• •Working with the Executive Housekeeper and Front Office team to maintain the lost-and-found program in accordance with established procedures
• •Maintaining energy management programs and inspecting for adherence as it relates to the housekeeping department
• •Performing Manager on Duty shifts and responsibilities as assigned, exercising sound judgment and serving as the senior leader on property during those times
• •Following all safety and security procedures and immediately reporting accidents, injuries, and unsafe work conditions to the appropriate manager or HR
• •Communicating effectively with other departments and managers using clear, professional verbal and written communication
• •Maintaining confidentiality of proprietary information and protecting company assets at all times
• •Performing other duties as assigned by the E