Full- Time Banquet Houseperson

Description

We are looking for an ambitious and fun individual to join our hard working banquets team at the Le Meridien | Sheraton Charlotte Hotel. Our goal is to enhance the customer experience by having an enthusiastic staff to ensure event guests are well taken care of!

• •Ensure that details are followed from the banquet event order (BEO)
• •Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner
• •Ensure that the banquet area is maintained in a clean, organized, and safe condition
• •Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area
• •Always be present in room and greet guests upon arrival
• •Submit maintenance requests to the engineering department for broken or damaged equipment
• •Assist staff with room set ups, food service, and clean up when necessary
• •Comply with health and safety regulation and act in line with company policies and licensing laws
• •Maintain equipment in good condition
• •Report on any shortages, damages or security issues
• •Handle reasonable guests complaints/requests and inform others when required

Requirements

Skills to be successful in this role would include:

• •Ability to work independently and remain motivated
• •Smile
• •Must have comprehensive knowledge of the English language to effectively communicate with guests,
• •associates, and vendors.
• •Proven working experience in relevant field
• •Helpful with customer service
• •Professionalism along with speed and attention to detail

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.