Full-time BDC Representative-Audi Nashua

Description

Join our team as a BDC Representative!

Audi Nashua , part of the Lyon-Waugh Auto Group, is searching for a goal orientated professional to join our diverse team as Full-time BDC Representative . If you are someone who is friendly, enthusiastic and proactive, with a genuine passion for helping people and creating a positive experience for every customer—we can't wait to hear from you!

• Schedule: Monday–Saturday, with one scheduled weekday off
• Performance Based Compensation consisting of base hourly rate & monthly bonus structure

• •What You’ll Be Doing:
• •Welcome clients in person at the desk or on the phone
• •Assist clients with common questions and direct them to appropriate personnel
• •Schedule and coordinate sales appointments, test drives, vehicle consultations, deliveries, and service appointments
• •Respond to sales calls and digital inquiries promptly, professionally, and with a focus on creating the next step in the client journey
• •Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
• •Contact clients with open recalls, campaigns, special order parts
• •Proactively manage client portfolios to identify new sales opportunities, including current owners who may be ready to upgrade, replace, add a vehicle
• •Utilize CRM and portfolio-management tools to identify clients with upcoming lease or finance maturities, ownership milestones, equity opportunities, and other relevant purchase triggers
• •Partner with the sales team to develop opportunities from previous clients, unsold prospects, service clients, and other areas of the dealership client base
• •Keeping daily reports organized and up to date
• •Following up with clients and internal team members
• •Other duties assigned by management team

What we can offer you:

• •Comprehensive benefits package
• •401(k) options with company match
• •PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
• •longevity bonuses and paid trips
• •Employee discounts on service, parts, and vehicle purchases
• •Opportunities for tickets to concerts and sporting events
• •Employee referral bonus
• •Smoke free campuses

Requirements

• •Previous experience in automotive BDC preferred, but will train the right candidate
• •Clear, professional communication skills—both verbal and written
• •Proficient with Microsoft Word, Outlook, and Excel
• •Strong attention to detail, with ability to manage multiple conversations and tasks simultaneously
• •Highly organized, self-motivated, and dependable
• •Familiarity with a multi-line phone system
• •Confident phone presence with a friendly, helpful tone, along with a positive
• •Ability to work independently as well as part of a team