General Manager

Casago Desert to Coast

Position: General Manager

Status: Full-Time, Exempt (Salaried)

Compensation: $70,000 – $75,000 annual base salary + bonus

Location: Phoenix + Scottsdale

About Us

Casago Desert to Coast proudly manages exceptional vacation rental properties across Arizona and California. We're a growing, hospitality-driven team that believes in going above and beyond for our guests and owners. Our mission is to deliver a best-in-class experience for homeowners and guests alike through exceptional service, local expertise, and attention to detail.

About the Role

We're looking for an experienced, results-driven General Manager to lead our Phoenix + Scottsdale operations. In this player-coach role, you will personally manage a portfolio of vacation homes as the primary point of contact for those owners, while also leading and developing a team of Local Operations Managers responsible for the rest of the market. You'll be accountable for the operational performance, owner satisfaction, and growth of the Phoenix + Scottsdale portfolio — balancing hands-on portfolio ownership with team leadership to ensure every home is guest-ready, well-maintained, and meeting Company standards.

Key Responsibilities

Lead overall operations for the Phoenix + Scottsdale market, ensuring homes are well maintained, guest-ready, and compliant with Company standards, metrics, and efficiency goals.

Personally manage an assigned portfolio of properties, serving as the primary point of contact for those homeowners and delivering proactive communication, issue resolution, and subject-matter expertise on each home.

Lead, mentor, and develop a team of Local Operations Managers, providing coaching, accountability, and day-to-day support to drive consistent performance across the market.

Own market-level financial performance, including revenue, cost targets, owner retention, and operating margins; manage portfolio-level budgets and identify opportunities for operational efficiencies.

Handle escalated guest and homeowner concerns, coordinate inspections and maintenance needs, and ensure consistent service delivery across all properties in the market.

Partner with the Portfolio Growth team to support owner acquisition, new unit onboarding, and the seamless transition of newly signed properties into the operating portfolio.

Collaborate with regional leadership, corporate partners, and cross-functional teams to drive owner retention initiatives, vendor relationships, and cross-market consistency.

Foster a positive, accountable, hospitality-driven team culture rooted in care for our owners, our guests, and each other.

What We're Looking For

Required Qualifications

5+ years of experience in vacation rental, hospitality, property management, or a closely related operations-leadership role.

Proven team leadership experience, including hiring, coaching, performance management, and developing front-line operations staff.

Strong financial acumen with the ability to manage a P&L, interpret operational data, and translate metrics into action.

Excellent organizational, time-management, and prioritization skills; able to balance hands-on portfolio work with team leadership responsibilities in a fast-paced environment.

Strong written and verbal communication skills; professional in email, phone, video, and text, and credible with both owners and field teams.

Hands-on and dependable; able to step in on operational issues, basic property assessments, and field support when needed.

Valid driver's license, clean driving record, and reliable transportation for travel between properties.

Familiar with Phoenix + Scottsdale market.

Key Attributes

Owner- and guest-first mindset with genuine pride in property condition and service quality.

Player-coach mentality — equally comfortable rolling up your sleeves and leading from the front.

Strong attention to detail and follow-through.

Calm under pressure, resourceful, and a creative problem-solver.

Accountable, reliable, and able to model the standards you expect from your team.

Data-informed decision-maker who balances operational excellence with hospitality.

Work Environment & Physical Demands

Availability to work Sunday through Saturday, including early mornings, evenings, and weekends as needed.

Frequent travel (driving) between worksites; reliable personal transportation required.

Work may take place indoors or outdoors in varying weather conditions.

Ability to stand, sit, and walk for extended periods.

Reach overhead and below the waist.

Regularly push, pull, and lift up to 25 pounds; occasionally lift or move up to 50 pounds.

Bend, stoop, squat, kneel, and twist as needed to perform property assessments and operational support tasks.

What We Offer (subject to eligibility)

Base salary range of $70,000 – $75,000 annually, plus performance bonus.

Health, dental, and vision insurance.

401(k) retirement plan with company match.

Unlimited Vacation policy (exempt employees only).

Professional development opportunities.

A growing company with room to expand your role.

A team that genuinely cares about each other and the work we do.

The chance to be part of building something special in vacation rental management.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Casago Desert to Coast is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by federal, state, or local law.