General Manager

• Do you think teamwork makes the dream-work? Do you prefer a fast-paced ever-changing work environment? Do you believe tacos make life better?
• If yes, … then Centro Restaurant Group (CRG) is looking for you to serve as our General Manager.

Why Centro Restaurant Group?

Food and drink with innovation. Atmosphere felt with energy, heart, and dedication.

Centro Restaurant Group aims to create fun fast-casual concepts that provide a welcoming and memorable experience for all guests while providing speedy and thorough service and quality food and beverage.

Our company values lie within our team and our community. CRG is devoted to fostering a fun and respectful space for our staff and guests. We view our relationship with the surrounding community as symbiotic - when we nurture our family, our family grows and becomes stronger and thus, helps us better serve our community. In addition, CRG nurtures our team. We work hard to create an equitable, positive, and fun experience for all staff. We will invest as much in you as you invest in us, and are focused on not only having a cohesive and efficient team but in creating leaders.

As a valued member of our team your compensation package would include:

Competitive salary, plus opportunities fo bonuses

Medical, dental, and vision plans

Retirement savings plan with 3% match

Paid time off

Free meals and employee discounts

This is where you come in…

Your Impact

As a CRG General Manager your core responsibility is to create and maintain a positive environment for both staff and guests. You will be charged with overseeing all Front of the House (FOH) and Back of House (BOH) staff, food and labor costs, and consistency and quality control for both food and service.You will serve as an integral part of the CRG team and will report to executive staff. Additionally, as our General Manager you will work service shifts.

Responsibilities of the job include but are not limited to :

Performance Management

Meet or exceed key performance indicators (KPIs); including but not limited to: Monthly Progress Reports, Sales Growth, Guest Satisfaction Scores, Google Reviews, Food Costs, Labor Costs, and Procedure Compliance

Translate corporate strategy and goals into clear, actionable direction for flawless execution in store

Implement strategic initiatives to enhance operational and hospitality excellence

Day-to-Day Responsibilities

Oversee daily operations to ensure efficient and consistent execution of service, food quality, and hospitality standards

Develop a thorough understanding and ability to perform each store role up to standard

Maintain visible on the floor presence, and participate in service during peak service periods

Ensure all daily shift procedures and lists are completed timely and accurately

Monitor service flow, staffing, and guest experience in real-time, adjusting immediately and as needed

Address and resolve operational issues as they arise to minimize disruption to guests and staff

Adhere to all standard operating procedures, recipes, and brand standards

Communicate daily priorities, updates, and expectations to team for clarity and accountability

Staffing & Supervision

Responsible for all store scheduling, ensuring stores are appropriately staffed for business needs

Problem-solve for in-the-moment staffing shortages

Coordinate with Human Resources for hiring needs

Facilitate staff performance documentation

Lead disciplinary conversations, following company disciplinary procedures

Continuously pinpoint skill gaps and opportunities for individual and group growth

Cost Control

Leverage historical data and trends to forecast and inform labor decisions

Collaborate with store leadership to implement labor control strategies

Coach store team and staff on scheduling needs

Identify and execute best practices to monitor and reduce food cost and waste

Repair & Maintenance

Uphold store ambiance, cleanliness and maintenance standards

Oversee all repair and facility upkeep needs

Monitor store equipment and mechanics for safety and efficiency

Compliance & Safety

Ensure full compliance with all federal, state, and local laws and regulations, including health department standards, food safety, labor laws, wage and hour requirements, and alcohol service regulations

Maintain inspection readiness; manage all health, safety, and regulatory inspections and promptly resolve deficiencies

Enforce food safety protocols including proper food handling, storage, sanitation, allergen awareness, and temperature controls to protect guest and employee safety

Lead incident response and documentation for workplace injuries, guest incidents, or property damage, coordinating with Human Resources and executive leadership as required

Ensure adherence to company policies, procedures, and code of conduct, addressing violations promptly and consistently

Guest Experience Advocacy:

Serve as an expert on CRG’s hospitality standards and consistently educate and hold staff accountable to these standards

Acquire a deep understanding of CRG’s service model and online ordering system

Actively look for ways to assist and interact with guests

Serve as the lead in resolving any and all customer complaints

Leadership

Role model effective and compassionate leadership

Serve as an invested mentor, coaching with both constructive and positive feedback

Engage and guide store teams, focused on enhancing both technical and soft skills

Foster a team committed to CRG’s mission, values, and business objectives

Proactively monitor, assess, and report on employee morale

Collaborate with executive leadership to ensure company goals, policies, and procedures are met

What You’ll Bring

4+ years of management experience

Supervision and mentorship skills

The ability to work both autonomously and as a team

A thirst to learn, develop oneself, and an openness to constructive criticism

Experience working with diverse teams

Conversational Spanish skills preferred but not required

Commitment to CRG’s mission and values

Centro Restaurant Group is an equal opportunity employer

We value diversity, inclusion and belonging at Centro Restaurant Group (CRG). CRG does not discriminate against any employee or applicant on the basis of race, color, creed, religion, national origin, sexual orientation, gender identity or expression, physical or mental disability, age, marital status, familial status, or veteran status.