General Manager

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.

Job Summary

The General Manager is responsible for leading through PharmaCann’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth. This leader drives the business through a DOR focus on Hospitality (customer service, sales training, product knowledge, loyalty and leadership development), Product (visual presentation, product performance and promotions), and Operations (receiving orders, policy and procedures, expense control, compliance, and loss prevention). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence.

Salary range is $65,000 to $85,000

Duties and responsibilities or (Essential Functions)

Performance:

Meet or exceed goals related to total store sales, profitability, and operational excellence

Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload

Build a team that embodies the PharmaCann brand by delivering exceptional service and driving customer loyalty therefore increasing return visits

Review and interpret financial and operational reporting regularly, including store visit and audit results

Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business

People:

Create and ensure a cohesive work environment

Attract, hire, and retain a diverse team of top talent

Place the right people in the right roles, specifically the management DOR program

Train, coach, and develop direct reports using company programs, tools, and resources

Create an environment that inspires and encourages the growth and engagement of associates

Model an environment of open communication by sharing enterprise strategy and corporate messaging to associates

Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction

Operations:

Be proficient in, and ensure compliance with PharmaCann policies, regulations adherence, procedures, and compliance standards

Use the company's scheduling tool as directed to schedule the right associates in the right places, at the right times in order to provide an exceptional customer experience, reduce loss, and execute company directives

Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance and loss prevention

Support continuous improvement by implementing company programs and influencing end-user’s buy in

The General Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer

Projects a positive image of the organization to employees, customers, industry, and community

Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual merchandising and as interim GM for other locations

Qualifications and Competencies

Minimum 21 years of age

Bachelor’s in business or operations management or a related field preferred

5 + years of managerial experience preferably in a retail-based industry with a customer-centric approach

1+ year PharmaCann Management experience will be considered

2+ years Dispensary Management experience will be considered

Demonstrated ability to achieve individual selling goals and metrics

Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business

Comfortable and confident in making decisions and mediating conflict within a team environment

Ability to address complex issues and allocate time to execute multiple tasks and changing priorities.

Exceptional interpersonal, communication and customer service skills

Ability to identify top talent and train/develop/retain great people

Proficient in windows - based software such as Excel, Word and Outlook

Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position regularly requires a flex schedule, long hours, nights, weekend work and holiday availability. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the territory

Physical requirements

Ability to bend, open and move product and fixtures lift up to 50 lbs., as needed

Ability to climb step stools and ladders

Ability to stand/walk for long periods at a time

Possess manual dexterity and hand - eye coordination

Ability to travel to other store locations (as needed) and attend district meetings

Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.