General Manager

Job Summary:

• Role: General Manager (GM)
• Company: Silvervine
• Reports to: Group Leader
• Location: Remote (USA)
• Salary: $215,000 - $230,000 USD
• Number of Openings: 1

Job Description:

About Us

Since 1996, Silvervine has helped property and casualty insurers and managing general agents (MGAs) across the United States modernize how they do business. Headquartered in Warner Robins, Georgia, we build flexible, fully integrated insurance software, including our Evergreen policy administration suite, that supports the full policy lifecycle: rating, quoting, policy issuance, billing, and claims. Our team pairs deep insurance expertise with an agile, solution-oriented approach, so our clients can launch products faster, cut through red tape, and better serve their policyholders. At Silvervine, you'll work alongside people who know both technology and insurance and who care about building software that lasts.

Position Summary

The General Manager (GM) will oversee the executive leadership team, set the business unit’s strategic direction, and serve as the primary point of accountability to Vencora, the company’s corporate owner, who provides strategic oversight and governance. This role requires a leader who understands the regulatory, competitive, and technological dynamics of the insurance software landscape, and who can drive product innovation, client growth, and operational excellence at scale and build a compelling market presence internally and externally.

Key Responsibilities

Strategic Leadership

Define and drive the business unit’s long-term vision and strategy across core product/service areas, e.g., platform, APIs, AI/ML, cloud services

Anticipate shifts in relevant regulatory frameworks, competitive dynamics, and client needs

Set and communicate annual and multi-year strategic priorities in partnership with Vencora

Evaluate and pursue growth opportunities, including new market segments, partnerships, and potential M&A

Go-to-Market Strategy & External Brand Leadership

Own the complete go-to-market strategy, encompassing product, customer support, professional services, sales and marketing, and external brand messaging

Create and maintain a compelling market presence with existing customers, potential new customers, and strategic industry partners through thought leadership, speaking engagements, and consistent executive visibility

Define Silvervine’s competitive positioning and unique value proposition in the market

Talent Acquisition, Retention & Engagement Strategy

Champion an integrated talent strategy that attracts, develops, engages, and retains exceptional talent, positioning the business unit as an employer of choice and ensuring the leadership and workforce capabilities required to achieve its strategic objectives

Foster a high-performance, values-driven culture by investing in leadership development, strengthening organizational capability, and building a robust succession pipeline to support sustainable growth

Inspire and align the organization around the business unit’s vision and strategy, leading with clarity through periods of growth and change while maintaining focus, accountability, and momentum toward strategic priorities

Executive Team & Organizational Leadership

Lead, mentor, and hold accountable the executive leadership team; build organizational structure and talent strategy to support scaling the platform and client base

Foster a culture of innovation, accountability, security, and client trust across the organization

Ensure strong succession planning and leadership bench strength

Financial & Operational Oversight

Own overall P&L responsibility, ensuring the business unit meets revenue, margin, and profitability targets

Oversee budgeting, financial planning, and capital allocation decisions

Ensure robust financial controls and reporting to Vencora and other stakeholders

Drive operational efficiency and effectiveness across all areas of the business (product development, engineering, implementation, client support, finance, sales and marketing) to maximize resources and accelerate delivering value to stakeholders and customers

Product, Technology & Client Strategy

Guide the strategic direction of the product, services, and technology roadmaps in collaboration with each team’s leadership to ensure alignment with market needs and business objectives

Ensure the platform remains secure, scalable, and compliant with [applicable regulatory and data security standards]

Drive future capability building in product and service offerings through AI/ML integration (or other relevant technologies) to enhance competitiveness and deliver increased client value

Champion client success and retention, particularly among key segments such as [key client segments]

Oversee major client, partner, and vendor relationships

Governance & Stakeholder Management

Serve as the primary liaison to Vencora, providing regular, transparent reporting on performance, risk, strategy, and ensuring alignment with Vencora’s investment thesis and the business unit’s objectives

Ensure compliance with applicable [industry] regulations, data privacy laws, and fiduciary obligations

Build and maintain relationships with regulators, industry bodies, investors, and strategic partners

Represent Silvervine publicly with media, industry associations, and the broader [industry] community

Qualifications

Post Secondary degree in business, Finance, Computer Science, or a related field (MBA or advanced degree an asset)

10+ years of progressive leadership experience, including 5+ years in a senior executive and/or C-suite role

Experience in Fintech, insurance software or B2B industry

Proven track record of driving revenue growth, profitability, and operational scale

Strong understanding of the [relevant regulatory environment, e.g., regional/industry regulatory framework]

Demonstrated experience overseeing and developing an executive leadership team

Excellent communication and relationship-building skills with corporate ownership, clients, and regulators

Key Competencies

Strategic and technology-forward business acumen

Regulatory and risk awareness specific to Insurance and Financial Services Software in North America

Decisive, data-driven decision-making

Strong executive presence and stakeholder management with corporate ownership

Financial and operational rigor

Talent development and executive team leadership

Client-centric mindset with a focus on trust and security

Adaptability in a fast-evolving industry and regulatory landscape

Ability to motivate and inspire teams to action, lead effectively through periods of organizational change, and guide teams toward ambitious objectives with clarity and confidence

Compensation & Benefits

Competitive base salary, commensurate with experience

Performance-based annual bonus and equity structure

Comprehensive health, dental, and vision benefits

Silvervine is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

Worker Type:

Regular

Number of Opening Available:

1