General Manager - Issa Hotels and Resortss

GENERAL MANAGER

Grow your career with us

At Couples Resorts, we offer the most inclusive vacation experience, supported by a high level of repeat guests. We keep our guests at the heart of our decisions and actions, and work hard to preserve an environment of trust, respect, and superior service. We love what we do and approach it with passion and pride, inspiring our team and our guests.

If you share these values and bring the experience, competencies, and qualifications outlined below, we invite you to apply for the position of General Manager .

Job Summary

The General Manager provides strategic and operational leadership for a Couples Resorts property, overseeing all aspects of hotel operations. Reporting to the Director of Operations, the General Manager leads the team in delivering exceptional guest experience, maintaining brand and quality standards, and achieving financial and operational goals. The role also advances employee engagement, health and safety, sustainability, and innovation across the property.

Position Duties and Responsibilities

Develop and manage annual budgets, monitor financial performance, and implement plans to improve results.

Maximize revenue through effective pricing, inventory management, and local promotion initiatives.

Manage costs and improve operational efficiency while identifying opportunities for cost reduction and on-property revenue growth.

Lead the delivery of personalized guest service, oversee complaint resolution and service recovery, and act on guest feedback.

Maintain high guest satisfaction, encourage guest loyalty, and support positive online reviews.

Recruit, develop, and retain a high-performing team; provide regular coaching, feedback, and performance evaluations.

Foster employee engagement and a positive work environment, and ensure compliance with labour laws and company policies.

Lead regular team briefings to communicate priorities, performance, guest feedback, and opportunities for cross-department collaboration.

Ensure management teams follow company leadership guidelines and protocols.

Maintain brand standards through regular inspections, audits, and quality-improvement initiatives.

Ensure compliance with health, safety, and environmental requirements; maintain emergency response procedures and regular staff safety training.

Promote employee wellness and implement sustainable practices that reduce energy use and waste.

Stay informed about hospitality trends and encourage ideas that enhance guest experiences, services, and amenities.

Host and represent the property at guest functions and events, including breakfast, lunch, dinner, and cocktail events.

Job Requirements

Bachelor’s degree in Hospitality Management or a related field .

7–10 years of experience in luxury all-inclusive hotel management, including at least 5 years in a senior leadership role.

Demonstrated success in financial management, revenue optimization, and operational leadership.

Excellent communication, interpersonal, problem-solving, and decision-making skills.

Strong leadership, team-building, strategic-planning, and data-driven decision-making abilities.

Proficiency in hotel management software and systems.

Knowledge of hospitality trends, service standards, and industry best practices.

Ability to work flexible hours, including weekends and holidays, and to work effectively in a dynamic environment.

Ability to stand and walk for extended periods, frequently climb stairs, and occasionally bend, lift, or carry up to 25 pounds.

Comfort working outdoors during property inspections and hosting or speaking to small and large groups, including with a microphone.

The Ideal Candidate

The ideal candidate has a positive work ethic and attitude, a strong service orientation, and the ability to relate well to people at all levels. They are adaptable, effective under pressure, comfortable meeting deadlines, and able to work independently while leading and motivating a diverse team.

If you are that person, we invite you to apply.

• Submit your application and résumé online:
• https://couples.bamboohr.com/jobs

Application deadline: October 30, 2026