General Manager- Operations

Job Description – General Manager (Operations)

Position: General Manager – Operations

Location: Chennai

Company: Truliv Properties and Services Pvt. Ltd.

Role Overview

The General Manager (Operations) will be responsible for ensuring smooth functioning of end-to-end operations across Truliv properties. This leadership role will oversee housekeeping, security, maintenance, customer service, community engagement, sales, as well as coordination across marketing, HR, and finance functions. The GM will serve as a key business partner, driving operational excellence, customer satisfaction, and financial performance while fostering a collaborative culture aligned with Truliv’s vision of modern community living.

Key Responsibilities

1. Operations Management

• •Oversee housekeeping to ensure consistent cleanliness and hygiene standards.
• •Ensure security protocols, CCTV monitoring, and log maintenance are implemented without lapses.
• •Monitor preventive and corrective maintenance activities to avoid service disruptions.

2. Customer Experience & Community Engagement

• •Address and resolve resident queries and complaints to ensure a seamless stay experience.
• •Build rapport with residents and foster a customer-first culture.
• •Plan and execute community engagement activities and resident events to promote inclusivity and a sense of belonging.

3. Sales & Revenue Generation

• •Drive occupancy and sales through effective property tours, lead conversions, and closing deals.
• •Collaborate with sales and marketing teams to achieve revenue targets.
• •Track and report sales performance across properties.

4. Marketing Oversight

• •Coordinate with marketing team to design and implement local campaigns to boost visibility and lead generation.
• •Ensure marketing initiatives are aligned with property offerings and sales goals.
• •Support in building the brand presence of Truliv in the community living and co-living space.

5. Human Resources Coordination

• •Oversee staffing requirements and ensure optimum manpower across security, housekeeping, and operations teams.
• •Drive employee engagement, training, and performance monitoring.
• •Ensure HR compliance, discipline, and positive staff morale at the property level.

6. Finance Coordination

• •Coordinate with finance team to manage budgets, cost control, and vendor payments.
• •Track financial performance and operational expenses to ensure profitability.
• •Contribute inputs for financial planning, forecasting, and audit support.

Qualifications & Experience

• •Graduate/Post-Graduate in Business Administration, Hospitality, Facilities, or related fields.
• •10–15 years’ experience in operations/facilities management, hospitality, or real estate with exposure to sales, marketing, HR, and finance.
• •Proven experience in leading cross-functional teams and driving business growth.
• •Strong financial acumen, people management, and customer service orientation.

Key Skills Required

• •Leadership and cross-functional management skills
• •Strategic mindset with hands-on operational capabilities
• •Strong coordination skills across operations, HR, marketing, and finance functions
• •Excellent communication and decision-making skills
• •Sales and customer relationship management expertise
• •Financial and analytical skills for cost control and budgeting