Maplevale Farms, Inc.
General Office/Customer Service Representative
Findley Lake, NY
Get past the screening software and onto a recruiter's desk
hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.
- Keywords matched to this posting
- Fit score before you apply
- Cover letter included
Matched against 2.6M live jobs from 210,000+ employers in 200+ countries.
Tailor my resume for this job →Apply from your AI assistant
Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.
Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.
hirly's read of this role
- Seniority
- Mid level
- Country
- US
- Work mode
- On-site / unstated
- First seen by hirly
- 13 Oct 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Description
Job Summary:
Maplevale Farms is looking for a dedicated Customer Service Representative to join our family. Our goal is to better our communities through customer service. This is a full time Sunday thru Thursday shift, 9am to 6pm. The Customer Service Representative will interact with the company’s customers by addressing inquiries and processing orders. *This postition will be relocating to Findley Lake NY in March of 2027. This position will be working out of the Falconer NY location until March 2027.
We offer:
- Medical, Dental, Vision, Life and Disability Insurance.
- Voluntary lines of insurance include supplemental and short and long term disability and whole life.
- 401k along with employer contributions and match.
- Profit Sharing
- Paid time off
- Paid holidays
- $18.00 per hour to start
- employee purchasing account
- Christmas club
- Flex Spending Account
Duties/Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned including data entry for accounting.
Requirements
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software. Excel experience preferred.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- May be required to lift up to 15 pounds at times.
Supervisory Responsibilities:
None
Listed on hirly, a job board. hirly is not the employer: Maplevale Farms, Inc. is hiring for this role.
Similar jobs
Browse similar roles
Want this one?
Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.
Tailor my resume for this job