Wipro

Genesys Contact Center

Hyderabad, Telangana, India

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hirly's read of this role

Seniority: Mid level
Country: IN
Work mode: On-site / unstated
First seen by hirly: 13 Oct 2026

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the posting

Job description: Job Description Role Purpose The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery. ͏ Areas of responsibility Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues. SLA Monitoring-Review SLA performance across the…

Original posting on Wipro's site ↗

Listed on hirly, a job board. hirly is not the employer: Wipro is hiring for this role.

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