Infosys

Genesys Engineer

Bangalore, India

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hirly's read of this role

Seniority: Mid level
Country: IN
Work mode: On-site / unstated
First seen by hirly: 5 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

We are seeking a Genesys Contact Center Engineer with 1-2 years of experience in Contact Center technologies and IVR solutions. The candidate should have hands-on exposure to Genesys platforms, call flows, routing strategies, IVR development, and contact center support operations.

Responsibilities

Mandatory Skills

Genesys

Contact Center

IVR (Interactive Voice Response)

Key Responsibilities

Support and maintain Genesys Contact Center applications.

Configure and troubleshoot IVR call flows and routing strategies.

Monitor contact center performance and resolve incidents.

Work with business and support teams to implement call handling requirements.

Manage inbound and outbound call routing configurations.

Troubleshoot voice, call flow, and agent-related issues.

Support UAT, production deployments, and post-deployment validation.

Document processes and configurations.

Technical requirements

Required Experience

1-2 years of experience in Genesys Contact Center technologies.

Hands-on experience with IVR call flows and routing.

Understanding of Contact Center operations and call management.

Experience in incident management and production support.

Basic knowledge of SIP, VoIP, CTI, and telecom concepts.

Experience with ticketing tools and support processes.

Additional responsibilities

Preferred Skills

Genesys Cloud

Genesys Engage

Architect

Call Routing

Voice Bots

Chat Bots

NICE CXone

CRM Integration

SQL basics

Education

MTech,Bachelor of Engineering,BTech

Original posting on Infosys's site ↗

Listed on hirly, a job board. hirly is not the employer: Infosys is hiring for this role.

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