Gerente de operaciones

Job Summary:

The Field Operations Manager provides leadership for the assigned locations in support of dealership services.

Core Duties

• •Lead and manage a team of dealership service employees across an assigned geographic region.
• •Oversee employee timekeeping, payroll submissions, and labor hour approvals.
• •Recruit, onboard, coach, retrain, and, when necessary, manage disciplinary actions and terminations for installers and trainees.
• •Develop and communicate daily installer schedules to maximize productivity and dealership coverage.
• •Monitor film inventory levels, place inventory orders, and ensure material availability.
• •Track daily dealership vehicle counts and staffing needs to align labor resources with demand.
• •Conduct monthly dealership audits to verify operational compliance, service quality, inventory accountability, process adherence, and billing accuracy while identifying opportunities for continuous improvement.
• •Serve as the primary liaison between field employees and administrative teams for payroll, end-of-day reporting, warranties, pricing, and operational support.
• •Review billing reports daily, research discrepancies, and ensure all logged information is accurate and compliant prior to invoicing.
• •Coordinate employee onboarding at dealership locations, including system access and account setup.
• •Request employees pay adjustments to maintain accurate personnel records within company systems
• •Assist with warranty processing and other operational data entry as needed.
• •Coordinate new dealership account setups, including hotspot administration and operational readiness.
• •Manage regional expenses and identify opportunities to improve cost efficiency while maintaining service quality.
• •Review dealership rollout documentation (Go Sheets, DRFs, and related materials) to ensure successful launches.
• •Build, strengthen, and maintain long-term relationships with dealership partners through consistent communication and service excellence.
• •Communicate staffing schedules and operational updates with dealership management.
• •Coordinate and support product demonstrations of XPEL Products, including DECG, Navigation Screen Protection, WPF, and Paint Protection pre-load items. Existing and non-existing accounts to further grow our territories.
• •Plotter maintenance and repairs
• •Perform additional duties and special projects as assigned.

Basic Qualifications

• •3 years working in dealership or related experience.
• •High School Diploma, GED, or equivalent
• •18+ years old with 2 years of driving experience.
• •Must have a current and valid driver’s license with a clean driving record.
• •Must meet insurability requirements under the company’s motor vehicle insurance policy.
• •Excellent communication, interpersonal, analytical and problem-solving skills
• •Make appropriate judgments, keeping customer service, safety, and time sensitivity a priority.
• •Proficient in Microsoft Office (Word, Excel, Outlook).
• •Ability to multi-task with a sense of urgency
• •Ability to lift 25 lbs on occasion.
• •Travel between assigned locations required

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.