German-Speaking Customer Support Advisor | Telecommunications (m,w,d) anywhere in Bulgaria

Start : 14/9

Training online. One week to spend in Varna after the training for the nesting phase. Afterwards anywhere in Bulgaria!

We are partnering with a leading international customer experience provider to recruit German-speaking Customer Support Advisors for a telecommunications project in Bulgaria .

This is a remote position within Bulgaria, combining customer service, technical troubleshooting, and light sales. You’ll support German-speaking customers with their mobile services, billing questions, and technical issues while identifying opportunities to recommend suitable additional products.

Important: While the role is remote, candidates must be available to complete 1 week of on-site nesting in Varna after the initial remote training period. The role operates Monday to Friday, 40 hours per week, with rotating shifts between 09:00 and 19:00.

### Your Role

• •Support German-speaking customers via phone and email
• •Resolve technical, billing, and general service enquiries
• •Handle complaints professionally and ensure timely resolution
• •Troubleshoot customer issues and escalate more complex cases when necessary
• •Accurately document customer interactions and relevant information
• •Identify opportunities to recommend and cross-sell suitable products and services
• •Deliver a consistently high-quality customer experience while meeting performance standards

### Your Qualifications

• •German C1
• •English B1 or above
• •High school diploma or equivalent
• •Excellent communication and problem-solving skills
• •Customer-focused and comfortable handling complaints
• •Interest in troubleshooting and technical support
• •Previous customer service or contact centre experience is an advantage, but not required
• •Based in Bulgaria or willing to relocate

### The Offer

• •Remote working model within Bulgaria, with only 1 week of mandatory on-site nesting in Varna
• •Indefinite employment contract
• •Competitive salary plus performance bonus
• •Uncapped sales bonus, averaging approximately €200/month
• •Relocation package for eligible EU citizens, including transportation reimbursement and a €260/month accommodation allowance for the first 3 months
• •Meal allowance
• •Private health insurance
• •Multisport and/or Coolfit card
• •Access to an online learning platform
• •Monday to Friday schedule – weekends off
• •Comprehensive training and long-term career development opportunities