Gift Shop Clerk

At Arizona Charlie's, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

• Summary:
• As a Gift Shop Clerk, you are the face of the retail experience, providing personalized service that enhances each guest's visit. You assist guests with purchases, handle transactions accurately, and ensure merchandise is well-stocked and attractively displayed. Your attention to detail and commitment to outstanding guest service directly support the department's success and contribute to the overall quality of the casino's guest experience.

Job Description:

Essential Functions and Responsibilities

Provide timely and courteous guest service consistent with the company's guest service culture

Sell Gift Shop merchandise, including pre-packaged food and beverage (both alcoholic and non-alcoholic), while operating a point-of-sale (POS) system with accuracy and efficiency

Monitor and restock merchandise to ensure displays remain full, clean, and visually appealing; report inventory discrepancies or low stock to leadership

Maintain a working knowledge of property amenities, services, events, and hours of operation to assist and guide guests effectively

Accurately handle assigned cash bank, maintain balance throughout the shift, and follow proper cash handling procedures

Maintain confidentiality of guest information and company data in accordance with privacy policies and procedures

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

• •Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

1 year of retail, customer service, or cash-handling experience preferred

Ability to follow instructions and complete tasks accurately in a fast-paced environment

Strong communication skills and willingness to work as part of a team

Committed to fostering a respectful, inclusive, and safety-conscious work environment

Ability to access and input information using a moderately complex computer system

Skilled in operating calculators and POS systems for retail transactions

Requirements

Must be at least 21 years of age

High School Diploma or equivalent preferred

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards required by the company

Verify right to work in the United States

Work Cards

Alcohol Awareness Card

Physical Requirements

Occasionally push/pull up to 25 lbs

Occasionally lift and/or carry up to 15 lbs. at floor, knee, waist, and chest levels, including

overhead

Frequently squat, kneel, reach, bend, and twist

Frequently stand and walk for extended periods

Occasionally sit and work at a desk or computer

Ability to communicate using in-person speech, radios, and telephone

Ability to hear, understand, and distinguish speech and other sounds

Ability to distinguish between shades of color

Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

Indoor

Smoky

Noisy

Bright flashing lights

Slippery surfaces

Hot cold temperatures

Exposure to dust, fumes, and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

• Ready to make your next move the right one?
• If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.