GIH Customer Service Supervisor - Cigna Healthcare

GIH CS Supervisor Role

Job Title: Customer Service Supervisor

Location: CHSI Bengaluru Office (100% Office-Based)

Job Type : Full-time

Career Opportunity: Supervisor at Cigna International Cigna International, a premier global provider of international health insurance, invites applications from dynamic and motivated individuals to join our expanding team. With a rich history spanning over two centuries, Cigna is at the forefront of innovation and progress in the insurance industry.

As a CS Supervisor, you will play a pivotal role in leading and managing a team of approximately 12-15 Customer Service Representatives, driving excellence in customer experience and operational performance.

Responsibilities : As a Team Supervisor, you will be responsible for:

• •Managing, leading, and mentoring a team of Customer Service Representatives to deliver exceptional service and meet operational KPIs.
• •Attending any escalations calls and meetings.
• •Proactively identifying opportunities for process improvement and innovation.
• •Ensuring productivity, quality, and customer satisfaction targets are consistently met.
• •Providing coaching, mentoring, and support to team members for skill development and performance enhancement.
• •Maintaining strong employee engagement through day-to-day involvement, motivation, conflict resolution, and training.
• •Implementing new initiatives and measuring their impact in coordination with the Management Team.
• •Serving as a single point of contact (SPOC) for specific clients/accounts, if required. - Representing the organization during client visits, stakeholder meetings, and strategic partner interactions.

Requirements: We are seeking candidates with:

• •Minimum of 2 years of experience in relevant leadership experience in international voice and similar functions/companies.
• •Strong performance track record in leadership roles.
• •International mindset with the ability to collaborate effectively across locations.
• •Experience in coaching, managing, and motivating individuals.
• •Proficiency in conflict management and complaint resolution.
• •Excellent communication and presentation skills, along with proficiency in Microsoft Office tools.
• •A growth mindset with a positive attitude towards change and innovation.
• •Strong interpersonal skills, empathy, and ability to foster collaboration.
• •Action-oriented problem-solving attitude with excellent organizational and prioritization skills.
• •Results-oriented mindset with a focus on achieving personal and team goals.

Key Competencies:

• •Change management champion.
• •Metrics and performance driven.
• •Organizational acumen.
• •Ability to drive people engagement and loyalty.
• •Proficiency in building effective teams.
• •Tech-savvy with a global perspective.
• •Data-driven decision-making capabilities.

Join us at Cigna International and be part of a team that is shaping the future of international health insurance. Apply now to embark on a rewarding career journey with us.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.