Global Adv Ops Hosting Specialist

Location Details: Romania - Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

What you'll get to do...

You will work closely with our Inbound Support teams to resolve any technical issues in a timely and professional manner. You will be friendly and communicative, able to resolve issues quickly and in line with our service level agreements. We will provide you with all the tools you need to do your job to the best of your ability, including full training on products and services

Answering customers’ technical support issues through our CRM

Working closely with your colleagues to identify and raise issues to improve customer satisfaction and experience

Your experience should include...

2 + years experience in a Technical Support, Customer Support, Help Desk, or Web Development role.

Strong hands-on experience supporting Linux and/or Windows hosting environments.

Practical experience working with web hosting technologies and server stacks, including LAMP and/or WAMP environments.

Strong understanding of DNS concepts, including common record types (A, AAAA, CNAME, MX, TXT, SRV), nameservers, DNS propagation, and troubleshooting domain-resolution issues.

Basic working knowledge of HTML, CSS, PHP, SQL, and MySQL/MariaDB databases.

Excellent written English skills, with the ability to provide clear, accurate, and customer-friendly technical explanations.

Strong communication skills and the ability to explain technical concepts clearly to both technical and non-technical customers.

Proven ability to work effectively within a team environment and collaborate with 1st Line Support, System Administrators, Developers, and other internal stakeholders.

Ability to manage multiple tickets and priorities while maintaining attention to detail, ownership, and a high standard of customer service.

You might also have...

Experience working in a 2nd line Technical Support environment.

Experience working with cloud hosting platforms or infrastructure services such as AWS, Microsoft Azure, Google Cloud, DigitalOcean, or similar

WordPress CMS experience.

Experience with ticketing, CRM, or support platforms such as Zendesk, Salesforce Service Cloud, Jira Service Management, Freshdesk, or similar

Experience with AI tools and technologies, with hands-on experience using Claude Code considered a strong advantage.

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us .

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page .

We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.