Global Billing & Operations- Assistant Vice President

Job Summary:

The Assistant Vice President – Global Billing & Operations is a key leadership role responsible for overseeing and transforming the billing function within the global delivery framework. This role ensures billing operations are scalable, compliant, and aligned with enterprise goals. The A VP also provides leadership across high-level delivery operations and plays a pivotal role in driving platform transformation and operational efficiency.

Key Responsibilities:

Strategic Leadership & Operations:

- Lead global billing operations within the BFS domain, ensuring accuracy, compliance, and timely invoicing.

- Define and drive the roadmap for platform migration and process modernization across all regions.

- Champion digital transformation initiatives, including conversion to the end-state billing platform and automation of key processes.

- Oversee high-level operations tied to the revenue cycle, including billing governance and service delivery excellence.

- Result-oriented with an ownership and accountability mindset

- Drive pay for performance and culture of performance differentiation

- Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally

- Embed risk excellence culture across the teams

- Encourage and drive a culture of change and ideation

- Lead/drive commercial acumen – review of cost/budgets

- Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations

Performance & KPI Ownership:

- Own critical KPIs such as:

- Reduction of invoicing errors and billing disputes

- Timely conversion to the end-state billing platform

- Improvement in billing cycle time and customer satisfaction

- Compliance with internal controls, SOX, and audit readiness

- Track and analyze metrics to identify gaps and drive continuous improvement.

Effective Communication & Stakeholder Management:

- Act as the executive liaison for internal and external stakeholders, including Finance, Delivery Heads, Clients Service Teams and Auditors.

- Build strong partnerships with cross-functional teams (Client Service, SOX, IT, Risk) to ensure integrated and transparent billing operations.

- Represent billing and operations in operational committees and client governance forums.

- Communicate transformation goals, progress, and performance to stakeholders with clarity and influence.

People & Change Leadership:

- Lead a team of managers and associates ; create a culture of ownership, innovation, and operational excellence.

- Drive organizational change by effectively communicating vision, managing resistance, and ensuring adoption of new systems and processes.

- Foster leadership development and succession planning within the billing and delivery functions.

Qualifications:

- Master’s degree in Business Administration, Finance, or related field (preferred).

- 1 0 + years of experience in billing, finance operations, or global delivery, experience in a senior leadership role within the BFSI sector preferred .

- Proven experience in managing global or offshore delivery operations at scale.

- Excellent leadership, strategic thinking, stakeholder management, and change leadership skills.

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