Global Mile Operations Specialist, OTIS Operations

• Amazon Global Logistics partners with third-party logistics providers (3PLs) deliver flexible, scalable fulfillment solutions that complement Amazon's core network. Our Fulfillment Center handle end-to-end operations — from Inbound receiving and stow, to Outbound picking, packing, and shipping — serving millions of customers worldwide.
• We're seeking a highly driven and motivated individual with operational logistics experience and an innovative, hands-on approach to join our OTIS Ops team. This role involves daily operational task resolution and continuous communication with 3PL providers and Amazon teams — to drive KPI performance and operational excellence.
• This is an opportunity to be at the forefront of fulfillment center operational transformation, working with logistics operations and driving meaningful improvements at the fulfillment center.

• Key job responsibilities
•  Provide reactive and proactive support to 3PL providers and Amazon internal teams on outbound operations
•  Resolve daily operational challenges in collaboration with 3PL partners and Amazon stakeholders
•  Monitor and track outbound metrics management (e.g., ExSD Miss, Pick Short, SLA compliance); support data collection, analysis, and improvement plan execution
•  Support WMS new feature testing (UAT/PVT), bug reporting, and on-site rollout
•  Draft, maintain, and roll out outbound SOP/SJI; deliver training to 3PL associates
•  Support the launch and testing of new outbound projects and features at the 3PL site
•  Communicate with 3PL partners and internal teams on issue escalations, corrective actions, and project updates

• A day in the life
• You will work closely with the Outbound Program Manager at the 3PL fulfillment center. A typical day may include: testing a new WMS feature and documenting results, analyzing outbound metrics trends to identify root causes and implementing improvement plan, training 3PL on updated SOPs, coordinating with internal Amazon teams to resolve an outbound exception case, or preparing data for a weekly business review. No two days are the same — you will need to balance reactive problem-solving with proactive improvement initiatives.

Basic qualifications

• - Experience in operations management
• - Experience with data analysis and basic Excel skills
• -  Strong communication skills in Mandarin Chinese and English (daily working level)

Preferred qualifications

• -  Experience in 3PL/external fulfillment, Amazon FCs, or e-commerce warehousing
• -  Familiarity with WMS; UAT or feature rollout experience is a plus
• -  Knowledge of Lean, Six Sigma, or DMAIC methodology
• -  Technical skills such as SQL, Python, or process automation tools
• -  Experience in stakeholder management across multiple teams and organizations

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