Global Process Owner - Capital Delivery

Who You Are:

The Global Process Owner (GPO ) over Capital Delivery is accountable for the design, standardization, governance, and integrity of a critical cross - functional business process across QTS. This role defines the scope of the end-to-end process and ensures it is executed effectively, consistently, and with appropriate controls across the global enterprise. It is accountable for tracking the business value realization of improvements to the end-to-end process.

The GPO operates within the enterprise GPO operating model, partnering closely with the functional leaders who own the management system s , executive cadence s , and outcomes of the underlying work and the GPO Leader (who governs enterprise ‑ wide process standards and consistency). T his role ensures the process design , data, controls, and standards enable business outcomes, are decision ‑ grade and scalable.

What You Will Do : ( Job Responsibilities )

Process Ownership & Governance

Own end ‑ to ‑ end accountability for a specific process domain and its design , including process boundaries, decision points, controls, and escalation paths across al l processes and subprocesses .

Define and maintain the end-to-end global process design , scope and taxonomy (L1–L5), including standardized definitions, ownership, handoffs, and documentation aligned with enterprise process standards. Partner with business stakeholders to ensure business process designs effectively meet business objectives .

E nforce process governance including stage gates, reconciliations, approval frameworks, and exception handling. Establish and lead process council reviews to evaluate process performance, communicate process health and ensure process roadmaps are aligned with executive stakeholder expectations.

Manage intake, prioritization, sequencing and approval of underlying process changes, assessing enterprise impacts, risk, and control implications.

Ensure governance for the end-to-end process aligns with enterprise initiative and process governance frameworks.

Standards, Controls & Data Integrity

Develop and maintain standardized artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions.

Define and govern critical data elements and assumptions, including ownership, lineage, validation rules, and data quality thresholds in coordination with QTS data owners.

Hold sign-off authority on system changes that impact the end-to-end process. Partner with systems and data teams to translate process standards into system requirements and embedded controls. Influence technology roadmaps to support business process design and s upport IT teams in technical delivery of any changes to the end-to-end process .

Apply and evolve the GPO Playbook to ensure consistent documentation depth, governance rigor, and audit readiness.

Performance Monitoring & Continuous Improvement

Define , maintain and report process KPIs focused on end-to-end process cycle times and process e ffectiveness, quality and compliance. Clearly link process KPIs to overall QTS enterprise objectives .

Use analytics and process insights to identify bottlenecks, control gaps, and improvement opportunities. Identify and remediate root causes affecting process health using data-driven decision making.

Drive prioritized process improvements that strengthen cycle time, quality , employee experience and profitability . Establish a mechanism for capturing and reporting value realization of process improvements.

Enablement & Adoption

Support adoption of process standards through training guidance, communications, readiness criteria, and compliance reinforcement.

Coordinate rollout of process changes with key functional stakeholders and enterprise change partners.

Reinforce disciplined planning behaviors and adherence to enterprise standards.

Scope and Impact

Enterprise ‑ wide ownership and decision rights for end-to-end process designs, standards , KPIs and controls

Regular interaction with senior functional leaders ; drives process council forums and escalations

Direct influence on process execution consistency, data integrity, and quality

Measures the business value of process improvements and demonstrates clear linkage to overall QTS business objectives

Initial Focus Area: Capital Delivery

The Capital Delivery Global Process Owner is accountable for the end-to-end process es associated with the planning, development, execution and turnover of capital projects across the QTS portfolio . This orle is responsible for establishing standardized, scalable and controlled processes that enable predictable delivery of capacity, schedule, cost and quality objectives .

This role’s process scope includes:

Capital project initiation and governance

Project intake, prioritization, and funding approvals

Integrated project planning and scheduling

Design development and design management

Procurement and contract administration

Construction execution and controls

Change order and risk management

Cost management and forecasting

Commissioning and readiness validation

Asset capitalization and financial closeout

Turnover to Facilities Operations

Governance of process handoffs, decision points, controls, roles and accountabilities across Development, Design & Engineering, Construction, Procurement, Finance , Facilities Operations and other stakeholder groups

Ownership of process requirements related to master data, process controls, metrics, reporting and system integrations supporting the process es

What You Will Need to Be Successful : ( Required Qualifications , Education , Experience , Certifications )

Bachelor’s degree or equivalent experience

7 - 1 0 yrs of experience in real estate , finance, engineering, project management , or enterprise planning within a complex, high growth environment

5+ years in a process ownership, business transformation, or planning leadership role with demonstrated accountability for governance, standardization, controls, and KPI management

Demonstrated success establishing governance, standards, controls, and KPIs in complex environments

Demonstrated experience designing or improving end-to-end planning processes that connect demand , capacity, capital, and operational execution

Strong influence skills in matrixed organizations without direct authority

Demonstrated success partnering with data, systems, and analytics teams to define business requirements, data standards, controls, dashboards, and decision ‑ grade reporting

Ability to present findings and recommendations to executive stakeholder audiences

Familiarity with AI tools such as Microsoft CoPilot

Nice to Have: ( Preferred Qualifications , Education, Experience, Certifications )

Experience in data center, mission-critical infrastructure, real estate development, utilities, telecommunications or large-scale construction environments

PMP, PgMP or similar professional certification

Lean Six Sigma Black Belt or Green Belt from an accredited organization

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

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