Global Quality Assurance Manager

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

Overall responsibilities

The Global Quality Data & Systems Manager supports the delivery of assigned global Quality system initiatives, helping to improve compliance and promote consistent quality practices across sites. Working under the direction of quality leadership, the role partners with process owners and site teams to implement practical, risk-based processes that support customer satisfaction, product quality, and business growth.

The Manager works with cross-functional stakeholders to implement agreed quality improvements, support manufacturing excellence activities, and track system performance. Responsibilities include tracking project milestones, supporting process harmonization, assisting with change adoption, and reporting performance data with improvement suggestions. Issues affecting priorities, policy, compliance risk, or resources are escalated to the line manager and quality leadership for decision.

Position duties and responsibilities

Quality Management System: Support the development, implementation, and maintenance of assigned QMS procedures in line with applicable standards, regulatory requirements, and the direction established by quality leadership. Work with process owners and site quality teams to collect inputs for Management Reviews and follow up on assigned actions. Track key process indicators (KPI) and Quality Costs, highlight trends and improvement opportunities, and propose corrective actions for review.

Global Harmonisation and Best Practices: Support assigned harmonisation and standardisation activities across global healthcare sites. Share knowledge between sites, collect site-level feedback, and propose best-practice solutions for review and approval by process owners and quality leadership.

Process and Tool Development: Maintain and improve processes and tools within the assigned scope to support day-to-day quality and compliance activities. Collect plant and business requirements and work with process owners and Corporate IT on requirements definition, testing, implementation, and user support in line with approved plans.

Change Management and Stakeholder Communication: Support change management and communication activities for assigned initiatives in line with agreed stakeholder engagement plans. Prepare communications and training materials, track adoption of approved processes and tools, and escalate implementation issues to the relevant leads.

Documentation and Process Excellence: Support the standardisation, simplification, and harmonisation of assigned procedures and processes, and contribute to policy updates as requested by policy owners. Coordinate document reviews and implementation through established approval and change control processes to improve usability and ongoing adherence.

Leadership and Team Development: Manage and support assigned team members and project resources, setting clear tasks and objectives aligned with agreed priorities. Promote accountability, collaboration, continuous learning, and patient-focused quality. Plan day-to-day workloads within available resources, identify training needs, and escalate capacity constraints or decisions to the line manager.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

#whereyoubelong