GN-I&E- Comms and Media Lean Telco Consultant

Analyst & Consultant | S&C GN - Non-Network

Management Level

Level 11 to 09

Location

Bangalore / Gurgaon / Pune

Entity

S&C GN - Non Network

Job Summary

As a Lean Telco Analyst / Consultant, you will help Communications & Media clients design and execute large-scale business and operating model transformations across the offerings of Lean Telco strategy and roadmap, Company-wide re-invention, telco restructuring and carve-outs, NetCo/ServCo separation, B2C care reinvention, B2B sales process reinvention, Process Driven IT Reinvention and AI-enabled operational improvement.

You will own defined modules or workstreams focused on assessing current-state operations, processes and operating models; defining future-state and North Star target states; developing value and business cases; and designing transformation roadmaps and implementation plans that deliver measurable business outcomes.

Must-Have Skills

Cross-Cutting Industry & Consulting Skills

· Understanding of telecom operating models, value chains and functional processes across BSS, OSS, CRM, Order management, billing, provisioning, assurance, customer operations etc.

· Familiarity with process discovery, BPMN-based process mapping, process mining and value realization concepts

· AI Fluency (fundamentals of AI, GenAI, and Agentic AI concepts) and ability to identify and qualify AI/agentic use cases within client engagements.

· Strong strategic analysis and structured problem-solving skills, including hypothesis-led issue framing, research, benchmarking, data interpretation and data-driven decision making

· Strong quantitative analysis, Excel-based modelling and business case development capabilities

· Excellent PowerPoint storytelling, presentation development and executive communication skills

· Experience supporting proposals, POVs, thought leadership and/or practice/capability development initiatives

Must-Have Skills by capability area

You are expected to possess proven experience and skills in one or more of the following capability areas

Lean Telco Strategy & Roadmap

· Experience supporting Lean Telco strategy and roadmap engagements spanning transformation ambition definition, North star definition, operating model assessment, value architecture development and roadmap creation

· Ability to assess current-state telecom operating models and performance drivers to identify transformation opportunities

· Experience developing value cases, business cases, benefits baselines and value realization frameworks

· Ability to support governance, KPI and value tracking mechanisms to drive realization of transformation outcomes

· Exposure to AI-first telco operating model concepts – where AI/agentic capabilities are designed into the target operating model from the outset

Process-Driven Reinvention

Business Reinvention

· Experience leading telecom process assessments, value discovery and eTOM-based business process transformation

· Ability to redesign customer journeys, operating models and As-Is/To-Be processes across care, sales and commercial functions

· Experience in B2C care transformation, including AI-assisted contact centers, digital self-service, Customer 360 and workforce optimization

· Experience in B2B sales transformation across lead-to-cash, quote-to-cash and order-to-cash processes, including CRM/CPQ enablement and revenue leakage reduction

· Ability to identify AI and automation opportunities, develop business cases, and drive value realization for transformation programs

IT Reinvention

· Experience supporting IT and telecom operations transformation across BSS/OSS and enterprise IT processes

· Understanding of IT operating models, ITSM frameworks and service management processes

· Knowledge of target operating model designs for IT and service management organizations

· Experience assessing and defining future states across ITSM processes including incident, request, problem and change management

· Experience performing gap analysis and opportunity identification for workflow automation, orchestration, AIOps and AI-enabled IT operations

· Familiarity with eTOM, ITIL and service management frameworks

Telecom Restructuring & Carve-outs

· Working knowledge of telco restructuring and carve-outs, including business separation, Transition Services Agreement (TSA) / service model, transition planning and commercial interface considerations

· Ability to assess process, organization, technology and service dependencies across business units

· Experience supporting service catalogue design, service management models, SLA frameworks and transition planning

· Knowledge of operating model design, governance structures and service delivery frameworks

· Understanding of TSA planning, Day-1 readiness activities and business transition requirements

· Ability to support commercial, cost and synergy assessments associated with restructuring initiatives

Good-to-Have Skills

· Hands-on exposure to AI/ML, GenAI or Agentic AI use cases in telecom operations, customer care, IT service management, sales, marketing, finance, procurement or HR

· Hands-on exposure to GenAI/agent-builder tools, prompting, and low-code/no-code agent prototyping

· Familiarity with telecom platforms and COTS products such as Amdocs, Ericsson, Netcracker, Subex, Salesforce, ServiceNow or similar BSS/OSS and enterprise platforms

· Exposure to CRM, CPQ, contact center and service management platforms

· Experience with tools such as Jira, Confluence, Rally, MS Project, Power BI, Tableau, Excel-based models or other project management and visualization platforms

· Experience with process mining tools such as Celonis, Signavio or similar platforms

· Certifications such as Lean Six Sigma, ITIL, Scrum, SAFe, eTOM or PMP are advantageous

Roles & Responsibilities

· Own defined modules or workstreams within Lean Telco engagements, from current state assessments to future state definition through recommendation development and execution planning

· Develop fact bases, process maps, maturity assessments, benchmark comparisons, cost/productivity analyses and value hypotheses across telecom functions

· Build business cases, value driver trees, KPI baselines and benefit tracking mechanisms to support value realization and transformation governance.

· Prepare client-ready deliverables including executive slides, analysis packs, implementation roadmaps, RAID logs, initiative trackers, workshop materials and POV content

· Contribute to business development, proposals, reusable assets, knowledge management and Lean Telco capability-building activities

Additional Information

This position is based at our Bengaluru/Gurgaon/Pune office. About Accenture

Experience

Analyst · 1-3 years of experience in consulting, telecom, business transformation, operations improvement or technology transformation. Consultant · 3-7 years of experience in consulting, telecom transformation, operating model design, process transformation, or digital transformation · Experience owning workstreams and independently managing stakeholder interactions and deliverables.

Educational Qualification B.Tech/BE + MBA from reputed/Tier 1/Tier 2 institutes preferred, or equivalent relevant telecom, consulting, transformation or analytics experience.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience