Infosys

Google CCAI Developer

Bangalore, India

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hirly's read of this role

Role family: Engineering
Seniority: Mid level
Country: IN
Work mode: On-site / unstated
First seen by hirly: 3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

We are seeking a highly skilled Google CCAI Developer with hands-on experience in designing, developing, and implementing enterprise-grade Conversational AI solutions using the Google Cloud ecosystem. The ideal candidate will have expertise in Dialogflow CX, Conversational AI, Python-based integrations, API orchestration, and cloud-native application development. Experience in contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI is highly preferred

Responsibilities

Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).

Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.

Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.

Develop reusable conversation components and enterprise chatbot frameworks.

Required Technical Skills

Google CCAI Technologies

Google Contact Center AI (CCAI)

Dialogflow CX

Conversational AI

Virtual Agent Development

Contact Center Automation

Technical requirements

Preferred Migration Experience

Candidates with experience in any of the following will be strongly preferred:

Genesys to Google CCAI migration

NICE CXone to Google CCAI migration

Amazon Connect to Google CCAI migration

Legacy IVR modernization programs

Dialogflow ES to CX migration

Traditional chatbot to Generative AI bot transformation

Knowledge base migration and conversational redesign initiatives

Contact center cloud migration programs

Education

Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology

Original posting on Infosys's site ↗

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