Graduate Trainee - ORM

The purpose of this role is to deliver regular reporting for Digital Marketing channels and campaigns, as well as audience, attribution and CRO (conversion rate optimisation) analysis.

Job Description:

Job Title: Graduate Trainee - Online Reputation Management

Traineeship Tenure: 6 months (with the possibility of securing a full-time role post completion, based on performance)

Location: Mumbai

Working Mode: 5 days working, from office (On-site)

Key Responsibilities:

• •Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
• •Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
• •Build brand awareness by addressing user queries and maintaining a positive online perception.
• •Acknowledge compliments and highlight positive feedback on brand social media pages and utilize social listening tools effectively for monitoring and response management.
• •Categorize data and prepare daily, weekly, and monthly ORM performance reports.
• •Analyze audience feedback and provide insights to help improve brand positioning and customer experience.

Qualifications Required:

Graduate or UGC-approved Diploma holder in Mass Media, Marketing

Communication, Advertising, or related fields.

Certification in Digital Media, SEO, SEM, or E-commerce will be an added advantage.

Location:

India - Maharashtra- Mumbai - Andheri East - The Square - Level 8

Brand:

Dentsu Creative

Time Type:

Part time

Contract Type:

Consultant