Growth Solutions Business Analyst

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

About the Role

Join Toll Group’s Growth Solutions team as a Business Analyst and help shape practical, Government and Defence logistics solutions. Reporting to the Growth Solutions Manager, you will support new business opportunities and operational improvements by translating customer and business needs into clear requirements, analytical insights and commercially sustainable solutions. This is an excellent opportunity to develop your capability across business analysis, solution design, data analysis and logistics operations while working alongside experienced team members.

A day in the life of a Business Analyst at Toll Group

· Facilitate customer workshops to understand operational requirements, explore improvement opportunities and shape practical logistics solutions.

· Gather, document and validate customer, business, operational and functional requirements.

· Develop current-state and future-state process maps, user stories and acceptance criteria.

· Analyse operational and customer data to identify trends, risks and improvement opportunities.

· Support warehouse layout, capacity, resource and operational process design.

· Build and maintain cost, volume and productivity models with guidance from senior team members.

· Contribute to quotations, tender responses, implementation activities and benefits tracking.

Qualifications

· Undergraduate degree in Business, Commerce, Supply Chain, Logistics, Engineering, Data Analytics, Information Systems or a related discipline.

· Entry-level business analysis training or certification is desirable but not essential.

· Australian Citizen and Current driver’s licence.

· Willingness and ability to travel interstate and intrastate and work across multiple sites when required.

Skills & Experience

· Approximately one to three years of relevant post-graduate experience in business analysis, logistics, supply chain, or Government and Defence.

· Strong Microsoft Excel skills, including formulas, pivot tables, data cleansing and analytical modelling.

· Working knowledge of Microsoft PowerPoint and process-mapping tools, with exposure to Power BI desirable.

· Ability to gather, structure and validate requirements and map current-state and future-state processes.

· Sound quantitative, critical-thinking and problem-solving capability.

· Developing knowledge of logistics or warehouse operations, including cost drivers, productivity, capex, opex and service trade-offs.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.