Guest Experience and Retail Marketing Coordinator

Description

We are looking to hire enthusiastic individuals to join the Spring House crew at Kiawah River! The Guest Experience and Retail Marketing Coordinator creates a welcoming first impression of Kiawah River through attentive service at The Spring House and an inviting shopping experience at The Finery. Reporting to the Spring House Manager, with a dotted-line reporting relationship to the Finery Marketing Lead, this hands-on role combines homeowner and guest assistance with retail marketing and sales support. The Guest Experience and Retail Marketing Coordinator helps guests discover products and experiences that reflect Kiawah River.

The community vision is to combine residential, retail and hospitality offerings with custom and semi-custom homes featuring high-quality coastal architecture. We are located right off of Betsy Kerrison Parkway, near the River Road intersection and 2.5 miles before you reach the Kiawah-Seabrook roundabout.

The Spring House is the first key amenity in the Kiawah River community and features two pools, an outdoor spa, pool bar, dining room, event space, and a state-of-the-art fitness facility with locker rooms and saunas— all overlooking the scenic Kiawah River.

Our ideal candidates are those who want to have fun at work, are excited to be on the ground floor of a blossoming operation and are adaptable and open to learning every element of the new facility. Come join the team and help to create a fun dining experience on the river.

Requirements

Duties and Responsibilities

Guest Experience and Spring House Service

• •Welcome homeowners and guests, anticipate needs, and build positive relationships through thoughtful, personalized service.
• •Maintain current knowledge of Kiawah River, amenities, activities, and directions; answer questions accurately and connect visitors with the appropriate team, including Sales for residential inquiries.
• •Answer The Spring House phone, take accurate messages, and follow requests through to resolution; address routine concerns and escalate issues as needed.
• •Assist with cabana and daybed reservations, fob pickups and requests, and towel service, including rental transactions and returning soiled towels for laundering.
• •Complete daily opening and closing checklists; keep the welcome desk and guest areas organized, presentable, and ready for service.
• •Balance guest requests with retail and marketing tasks, coordinating priorities and coverage with the Spring House Manager.

Finery Sales and Retail Presentation

• •Actively sell Finery merchandise by learning product features and stories, asking thoughtful questions, and recommending items suited to each customer.
• •Set up and refresh shop displays, product arrangements, and approved signage; maintain a polished presentation that reflects the Kiawah River brand.
• •Develop a strong knowledge of Kiawah River’s community, amenities, and lifestyle to help new residents and visitors discover the joys of living here.
• •Process sales and approved returns or exchanges accurately using the point-of-sale system; follow payment, cash handling, and reconciliation procedures.
• •Receive, check, tag, organize, and replenish merchandise; assist with inventory counts and report stock discrepancies, low inventory, and customer requests.
• •Share customer feedback, product interest, and selling opportunities with the Finery Lead.
• •Prepare and break down retail displays for pop-ups, trunk shows, and community events; assist with merchandise, signage, guest engagement, and sales.
• •Share common guest questions and customer feedback to help improve messaging, promotions, and the visitor experience.

Performs other related duties as assigned.

Required Skills and Qualifications

• •Strong customer service and interpersonal skills, with the ability to listen, personalize service, and resolve routine concerns with professionalism and discretion.
• •Ability to sell confidently and thoughtfully, learn product details, and create appealing merchandise displays.
• •Comfort with computers, email, and learning point-of-sale, reservation, and inventory systems.
• •Strong organization, accuracy, and follow-through; ability to prioritize guest needs while completing retail and marketing assignments.
• •Hospitality, clubhouse, retail, or related customer-facing experience preferred.
• •Availability for a flexible schedule, including weekends, evenings, and holidays based on clubhouse activity, Finery needs, and events.
• •Ability to perform duties involving standing, walking, reaching, handling merchandise, and moving retail and service supplies, with reasonable accommodation as applicable.

Environment and Physical Demands

• •Work in a clubhouse and retail setting with moderate noise and outdoor duties during events and guest activities.
• •Stand and walk frequently; sit occasionally to complete computer work and administrative tasks.
• •Frequently communicate with homeowners, guests, and team members in person and by phone.
• •Use computers, point-of-sale equipment, and reservation systems; handle merchandise, towels, and service supplies.
• •Reach, bend, kneel, and occasionally climb or balance while arranging displays, replenishing merchandise, and preparing guest areas.
• •Lift, carry, and move merchandise, boxes, towels, and event supplies using appropriate equipment or assistance when needed.
• •Work occasionally in seasonal outdoor heat and cold and around cleaning products used in clubhouse operations.
• •Perform essential job functions with reasonable accommodation as applicable.
• •Ability to lift up to 50 lbs consistently.

Work Hours : Flexible schedule, including weekends, evenings, and holidays, depending on clubhouse events and peak times