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Clera

Guest Operations Associate

Berlin

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hirly's read of this role

Seniority
Mid level
Stated salary
€40,000 – €45,000 per year
Country
DE
Work mode
On-site / unstated
First seen by hirly
31 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

About the Role

Join an early-stage hospitality technology team expanding across Europe. You will manage guest operations and help turn real-world cases into clear, scalable processes.

What You'll Do

Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions.

Coordinate tasks and priorities across remote teams, customers, and external service providers.

Identify recurring issues, process inefficiencies, and opportunities for automation.

Build and improve operational processes based on guest cases and day-to-day experience.

What We're Looking For

Native German speaker with English proficiency at C1 level or higher.

A completed university degree in business administration, communications, economics, or a comparable field.

Experience in guest operations, customer service, or hospitality operations, including handling inquiries, bookings, check-ins, or check-outs.

Experience coordinating multiple stakeholders and managing operational priorities under time pressure.

A structured, analytical approach, strong communication skills, and the ability to make independent decisions.

Background in hospitality operations, short-term rentals, or property operations is relevant. The role suits candidates with approximately 1 to 10 or more years of experience.

Compensation & Benefits

Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.

Location

On-site in Berlin, Germany.

Original posting on Clera's site ↗

Listed on hirly, a job board. hirly is not the employer: Clera is hiring for this role.

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