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Jobgether

Guest Relations & Concierge Manager

US

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hirly's read of this role

Seniority
Lead / management
Country
US
Work mode
Remote-friendly
First seen by hirly
8 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Guest Relations & Concierge Manager based in the United States.

  • The Guest Relations & Concierge Manager will lead a distributed team of approximately 15 Concierge and VIP Relations professionals across the United States and Europe, delivering exceptional guest experiences around the clock.
  • This hands-on leadership role is responsible for developing people, maintaining high service standards, and ensuring consistent, personalized support across every guest interaction.
  • You will translate the department's experience strategy into daily operations while overseeing VIP relationships, service recovery, and concierge performance.
  • The role also contributes directly to commercial growth by helping the team identify sales opportunities across travel products, packages, memberships, and premium services.
  • Working closely with Operations, Product, Commercial Systems, and other departments, you will help ensure seamless guest support, including during operational disruptions.
  • This is a remote, full-time leadership opportunity for an experienced luxury hospitality professional who combines empathy, accountability, and a strong commercial mindset.
Original posting on Jobgether's site ↗

Listed on hirly, a job board. hirly is not the employer: Jobgether is hiring for this role.

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