Guest Relations Representative - Labor & Delivery

Weekend Requirements: As Needed | Work Hours: Monday-Friday; 8a-12p | Status: Part Time - 0.5 FTE (40 hours per pay period) | Entity: Owensboro Health Regional Hospital | Department: Labor & Delivery

Job Summary:

Acts as a liaison between guests, staff, and patients to respond to all information inquiries. Works collaboratively with the care team. Performs administrative duties in support of assigned area.

Job Responsibilities:

Manages lobby and relevant security system by making patient badges for safety of patients and facilitating visitor flow in and out of the department.

Receives, screens, routes, and/or responds to all inquiries.

Greets all guests and provides proper directions or instructions based on needs and creates positive patient experience by focusing on what matters most to the patient and visitor/s.

Proactively meets patient needs and assures a safe environment while promoting a Culture of Safety by mindfully integrating Error Prevention tools into daily routines.

Contributes to the assessment of patients by collecting data for review by a nurse.

Assists nursing staff to perform basic duties and works with physicians to obtain patient records such as height and weight.

Could perform basic specimen collection.

May monitor tube system and handle medication in accordance with medication safe handling practice.

Serves as a central information resource to physicians, guests and patients.

Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement.

Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action.

May maintain centrally accessible resource materials (phone books, quick reference materials and supplies.

Maintains a clean and organized work area.

May enters work orders and assists with ordering supplies.

Updates diet orders and verifies tray deliveries meet diet requirements and may maintain nourishment stations, waiting rooms, and consultation rooms.

Performs administrative or clerical duties as assigned including filing, reception, and data entry as needed, and patient registration.

Audits for improvement initiatives as requested.

Assists department leader with ensuring consistency of processes throughout all working areas.

Skills and Attributes:

Requires critical thinking skills and decisive judgment.

Works under direct supervision.

Must be able to work in a stressful environment and take appropriate action.

Position Requirements:

Work Experience

No experience required

Education

High school diploma, General Equivalency Diploma (GED) or higher required upon hire.

Licensure/Certification/Registration

No licensure/certification/registration required

Organizational Responsibilities:

Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information:

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description.

The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Office Environment)

Standing: Occasionally

Walking: Occasionally

Sitting: Frequently

Lifting 0-25 lbs.: Rarely

Lifting 25-75 lbs.: Rarely

Lifting over 75 lbs.: Rarely

Carrying 0-25 lbs.: Rarely

Carrying 25-75 lbs.: Rarely

Carrying over 75 lbs.: Rarely

Pushing/Pulling 0-25 lbs.: Frequently

Pushing/Pulling 25-75 lbs.: Rarely

Pushing/Pulling over 75 lbs.: Rarely

Climbing: Rarely

Bending/Stooping: Rarely

Kneeling: Rarely

Crouching/Crawling: Rarely

Reaching: Occasionally

Talking: Frequently

Hearing: Frequently

Repetitive Foot/Leg Movements: Rarely

Repetitive Hand/Arm Movements: Frequently

Keyboard Data Entry: Frequently

Running: Rarely

Vision: Depth Perception: Frequently

Vision: Distinguish Color: Frequently

Vision: Seeing Far: Frequently

Vision: Seeing Near: Frequently

Hazardous Drug Risk Exposure:

Risk Level: High-Risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.